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Tier 1 IT Helpdesk Support Specialist
Job in
Catonsville, Baltimore City, Maryland, 21228, USA
Listed on 2026-09-03
Listing for:
TEKsystems
Full Time
position Listed on 2026-09-03
Job specializations:
-
IT/Tech
HelpDesk/Support, Technical Support
Job Description & How to Apply Below
TEKsystems is seeking a customer-focused Tier 1 Service Desk Analyst for our managed services support team in Catonsville, MD. You will be the first point of contact through phone, email, chat, and ticketing, and you will troubleshoot common issues while documenting all interactions in the ticketing system.
This contract position in Catonsville, MD requires following structured processes in a high-volume service desk and escalating complex issues when needed, with a hybrid work setup and
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