Community Maintenance Assistant

Overview

Job Title:

Community Maintenance Assistant

Reports To:

Maintenance Supervisor

Location:

Walker Avenue Apartments near University of Maryland Baltimore County
Compensation: $16.00 per hour. This position is only eligible for sick leave benefits
FLSA Status:
Non-Exempt

Summary

The Community Maintenance Assistant (CMA) is responsible for assisting the Maintenance Team in completing tasks that ensure the community meets safety, appearance, and operational standards. Work areas include Heating, Ventilation, Air Conditioning (HVAC), Appliances, Electrical, Plumbing, Furniture Repair, Painting and turn-related activities, Custodial, and Keys/Locks. In addition, the CMA is an integral part of the after-hours response system.

• Split hours with other CMAs when the Leasing Office is closed to respond in person within 15 minutes of the request.
• Duty:
  Serve in the CMA on-call rotation which includes being available by phone during assigned duty week, refraining from consuming alcoholic beverages during on-call week and remaining within a 15 minute or less return time of Walker during on-call weeks. Take all duty calls and forward as appropriate (i.e., maintenance professional on call or leasing office professional on call).
• Perform 3 hours per week during business hours to participate in staff meetings, assist with work orders, etc.
• Respond quickly and courteously to resident requests for maintenance service, troubleshoot the source of difficulty, and take appropriate action to repair and/or restore service within the quality and time standards established for the community.

• Assist in maintaining the overall appearance and cleanliness of the community, including the grounds, amenities, building exteriors, breezeways, curbs, signage, leasing office, central garbage areas, and parking lots.
• Complete the "turn" process (including painting and carpet cleaning) on vacant apartments for move-in by new residents as directed by the Maintenance Supervisor within the required time-frames and to the quality standards set by the community.
• Follow established procedures for accessing and removing tools, supplies, equipment, and other materials from the service shop, and assist the Maintenance Supervisor in appropriately stocking the shop inventory to take full advantage of cost-effective buying methods.
• Follow COCM’s and Walker Avenue Apartments' operating and safety policies and procedures, and comply with federal, state, and local laws ordinances that pertain to the apartment industry and maintenance of the community, including Fair Housing, OSHA, and the 1990 Clean Air Act.
• Complete paperwork and other documentation associated with service requests, as well as administrative and accounting reports as required.
• Look for and act on opportunities to promote COCM and to support the community in achieving goals related to resident satisfaction and retention.
• Attend all staff meetings and training programs (including online training) and participate in on-going training with the Maintenance Supervisor on an as-needed basis.

• Problem Solving - Identifies and resolves problems in a timely manner and analyzes information skillfully; develops alternative solutions.
• Technical Skills - Pursues training and development opportunities; shares expertise with others; willingness to train others in the maintenance department.
• Customer Service - Responds promptly to customer needs and requests for service and assistance.
• Interpersonal Skills - Focuses on solving conflict, not blaming; keeps emotions under control; open to others' ideas.
• Oral and Written Communication - Speaks clearly and persuasively; writes clearly and informatively.
• Teamwork - Contributes to building a positive team spirit.
• Quality management - Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.
• Cost Consciousness - Works within budget; conserves resources.
• Diversity - Respects cultural differences; promotes a harassment-free environment.
• Ethics - Treats people with respect; keeps commitments; works with integrity.
• Organizational Support - Supports organization's goals and values.
• Judgment -…