Administrator, Healthcare Management, Management

Company Summary

Cornerstone Support Services provides person-centered care to individuals with intellectual and developmental disabilities (IDD). Our mission is to provide an environment for people to express themselves, attain their goals, and make choices about the direction of their lives.

This role oversees daily operations for a human services program, providing leadership and supervision to multidisciplinary staff while ensuring high-quality, compliant services for individuals with developmental disabilities. The Administrator manages program development, regulatory compliance, quality improvement, and investigations, while maintaining strong relationships with families, referral sources, and community partners. Responsibilities also include financial oversight, staffing, facilities and safety management, and audit readiness.

The position requires strong leadership, communication, and strategic planning skills, typically supported by a bachelor’s degree in a human services field and at least three years of nonprofit leadership experience.

• Directly supervises employees generally consisting of Home Managers, Program Coordinators, Nursing Staff, Direct Support Staff, etc.
• Emphasizes professionalism, fosters open communication and helps keep the team focused on progressing toward company goals.
• Provides leadership to employees by promoting harmony among co-workers and clearly stating company and unit objectives and strategies.
• Measures staff satisfaction with services and organizational performance and identifying areas for improvement.
• Directs the employee management and discipline program to ensure accountability of day-to-day quality management services.
• Ensures responsible hiring, promotion, progressive discipline and termination according to company policy.
• Ensures training, employee development and performance evaluations are timely, ongoing and appropriate to job duties.
• Ensures the unit’s training database accurately reflects documentation of required training.

• In coordination with the Regional Administrator, the Administrator develops and implements strategies to establish and strengthen relationships with referral sources, and gain clientele.
• Monitors and reviews all admission and discharge procedures.
• Maintains open lines of communication with Support Coordinators, families/guardians, outside professionals and clientele.
• Is actively involved in all services and programs.
• Monitors the development and implementation of support plans to ensure clientele receive the maximum benefit from the program design.
• Makes suggestions for and approves programmatic support plans.
• Measures satisfaction with services and identifies areas for improvement.
• Handles complaints according to the Office of Human Rights and Company policy.
• Participates in Local Human Rights Committee meetings and adheres to the requirements set forth in the company's participation agreement with that entity.
• Directs the confidential and immediate investigation into allegations of abuse, neglect, exploitation, theft, fraud, waste, misconduct, and violations of ethics and compliance practices according to company policy.

• Coordinates and directs the activities of the team to ensure the highest level of quality supports and outcomes are available to clientele.
• Ensures adequate clinical supervision/oversight.
• Ensures implementation of the company’s Quality Improvement Plans.
• Ensures implementation of staff training policies and procedures.
• Ensures/monitors the quality assurance system.
• Remains current on all applicable regulatory standards.
• Strives for a performance target of no audit citations from state inspection, survey teams, etc.
• Assures implementation of a timely and thorough plan of correction for quality assurance audits, licensure and certification surveys, etc.

• Monitors payroll hours.
• Determines billable hours and submits Service Authorization Requests.
• Adjusts Service Authorization Requests to ensure accurate reimbursement for services.
• Files Medicaid Claims, and monitors billing for accuracy and timely submission.
• Ensures timely recruiting to fill service vacancies.
• Manages a capital improvement program for updating, maintaining and improving facilities.

• Directs and manages a Safety program to minimize safety and environmental risks, accidents and injury, and reports all such incidents within state and company policy.
• Inspects residential living conditions by visiting each service location on a regular basis.
• Ensures all service locations and grounds are clean, free of fire and safety hazards and meet or exceed community standards for appearance and life safety codes.
• Ensures furnishings are appropriate and in good condition.
• Manages company vehicles to ensure safe transportation, appropriate staff training and vehicle maintenance.

• Maintains a…