Customer Service Representative

Full‑Time | Daily, Monday‑Friday Between 8:30 am and 6:00 pm (Shift will be an 8‑hour shift sometime between these hours)

We are seeking a reliable, long‑term, customer‑focused Customer Service Representative to serve as the first point of contact for customers in person, by phone, and by email. This position also involves preparing estimates, entering jobs into a computer system, and performing basic file output to digital printers. This role operates in a busy, fast‑paced environment with frequent customer interaction and interruptions.

The successful candidate will be able to remain calm, organized, and accurate while handling multiple time‑sensitive responsibilities throughout the day.

• Greet and assist walk‑in customers at the front counter
• Answer incoming phone calls while assisting in‑person customers
• Respond to customer inquiries by email in a professional manner
• Consult with customers to find effective solutions to their printing needs
• Prepare estimates and quotes for customer orders
• Enter job details accurately into the computer system
• Perform basic file checks and send jobs to digital printers
• Address customer questions and concerns calmly and professionally
• Maintain accuracy and attention to detail in a fast‑paced setting

• Strong verbal and written communication skills including good grammar and spelling
• Ability to multitask while maintaining accuracy
• Proven experience in directly providing customer service
• Strong problem‑solving skills and the ability to think critically
• Comfortable working with computers and learning new systems
• Ability to remain professional when customers have challenging needs
• Reliable attendance and punctuality
• Able to regularly lift 40lbs unaided
• Can work 35‑40 hours per week Monday‑Friday between 8:30 am and 6:00 pm
• Experience with graphic design software a plus

• Frequent face‑to‑face and phone interaction with customers
• Regular interruptions throughout the day
• Multiple tasks requiring focus and accuracy
• Time pressure

This position is best suited for individuals who are comfortable in an active customer‑facing environment and can manage competing demands without becoming overwhelmed.