Member Service & Sales; Teller - Spanish Speaking

Job Summary

At Mountain America, we create exceptional service experiences with every member, every time. We provide life‑changing value by genuinely caring about each member, expertly applying our sales philosophy (AAA), and helping our members define and achieve their financial dreams. Our work results in members who champion Mountain America.

701 Royal Hunte Drive, Cedar City, UT 84720

Full‑time;
Monday – Friday 8:40am – 6:15pm, Saturday 8:40am – 2:15pm (1 day off during the week when a Saturday is worked)

• Starting pay of $17.50 per hour, increasing with experience and incentives
• Additional $1.00 per hour for bilingual English/Spanish speakers
• Performance reviews with opportunities to increase compensation
• Excellent medical and dental benefits (minimal employee contribution for full‑time employees)
• Paid time off, volunteer time off, and paid holidays
• Matching 401(k)
• Tuition assistance and professional development opportunities

• Member Focus
  • Provide exceptional member service: assess needs, advise, open new accounts, service existing accounts, and explain products and services that best suit members’ needs.
  • Educate on managing financial transactions through MACU tools, resources, technology and cross‑sell products as opportunities arise.
  • Increase member satisfaction and account retention.
  • Meet sales and service goals.
  • Use lead lists for outbound calls to provide additional consultation.
  • Resolve problems: clarify complaints, determine cause, provide best solution, expedite corrections, and follow up for resolution.
  • Follow up with thank‑you notes and phone calls using the MACU New Member Onboarding approach.
• Branch Operations
  • Maintain cash drawer.
  • Initiate wire transfers, cashier’s checks, and cash advances.
  • Create VISA cards.
  • Open and process IRA transactions, certificates of deposit, and redeem savings bonds.
  • Place appropriate check holds and issue fee reversals.
  • Assist fraud victims by processing fraud disputes.
  • Process transactions efficiently and in accordance with policies and procedures.
  • Assist in opening and closing procedures of the branch.
  • Manage branch security: vault combinations, security codes, and member information.
• Other Responsibilities
  • Represent the credit union professionally in appearance and actions.
  • Keep work area neat and clean.
  • Respond to email, voicemail, missed calls, and other communications promptly.
  • Actively participate in and complete product knowledge courses.
  • Travel may be required.
  • Comply with all regulatory requirements.
  • Perform other duties as assigned.

• Experience:
  
  At least six months of customer service experience (industry experience preferred).
• Education:
  
  High school diploma or equivalent.
• Driver’s License: A valid driver’s license is required.
• Other requirements:
  To be completed during the first 90 days: MSR onboarding, Branch Foundations, Teller Branch Checklist, Products & Services, Teller Follow‑up Training, Computer/Office Equipment skills.

• Proficient computer operating skills; understanding of Microsoft Office Suite (Outlook, Word, Excel).
• Thorough knowledge of credit union policies, procedures, and regulations.
• Ability to identify lending opportunities and make recommendations.
• Ability to cross‑sell financial services to create exceptional member service.
• Ability to perform financial calculations.
• Effective written and verbal communication skills.
• No supervisory or managerial responsibilities.

• Ability to talk, hear, sit, use hands to handle, feel, and reach with hands and arms consistently.
• Ability to stand, walk, kneel, and crouch occasionally.
• Close vision (clear at 20 inches or less) and distance vision (clear at 20 feet or more).
• Weight lifted or force exerted:
  Ability to lift up to 10lb consistently and up to 50lb occasionally.
• Noise environment: moderate noise (business office with computers and printers, light traffic).

Mountain America Credit Union is an EEO/AA/ADA/Veterans employer.