Customer Care Representative

Description

Make a Difference—One Conversation at a Time

At State Bank of Southern Utah, our Customer Care team is more than a call center—it’s a place where relationships are built, problems are solved, and customers feel genuinely cared for.

If you’re someone who loves helping others, enjoys problem-solving, and wants to be part of a team that prioritizes people over metrics, this could be the perfect fit for you.

Fluency in Spanish is highly preferred. This is an on‑site role, not a remote work opportunity.

• Focus on meaningful conversations—not call quotas. We value quality customer care over rigid call‑time metrics.
• A supportive, team‑centered environment. Work alongside a collaborative group of Customer Care Representatives in a structured, comfortable workspace.
• Tools for your comfort and productivity. Spacious cubicles and optional standing desk risers help you work your way.
• Real impact every day. You’ll help customers solve problems, improve their financial experiences, and feel confident in their banking.

As a Customer Care Representative, you’ll be the voice of the bank—helping customers navigate their financial needs with confidence.

• Answer inbound customer calls, chats, and emails efficiently and professionally.
• Resolve account questions and issues—often in the first interaction.
• Assist with transactions and service requests, including:
• Funds transfers and stop payments.
• Debit/ATM card support.
• Account inquiries and transactions.
• Online and mobile banking support.
• Research and resolve electronic funds transfer issues, including Reg E disputes.
• Follow up with customers to ensure full resolution.
• Identify opportunities to recommend helpful products and services.
• Build trust by delivering thoughtful, empathetic support in every interaction.

• A passion for helping people and creating positive experiences.
• Strong communication and active listening skills.
• Confidence in problem solving and critical thinking.
• Ability to learn and apply banking product knowledge.
• Intermediate computer skills.

• High school diploma (or equivalent).
• 2+ years of related customer service experience.
• Availability to work assigned shifts, including rotating Saturdays.
• Ability to pass a credit and background check.

• Spanish fluency.
• Call center or financial institution experience.

• Customers feel heard, supported, and valued after every interaction.
• Issues are resolved efficiently with minimal escalation.
• Confidently navigate banking systems and processes.
• Contribute to a positive, collaborative team culture.

• Make a Difference – Be proactive, caring, and solution‑oriented.
• Relationships Matter – Build meaningful connections with customers and teammates.
• Live with Integrity – Do the right thing, every time.
• Love What We Do – Show up with energy and a growth mindset.
• Share Positivity – Lift others and create a supportive environment.

• On‑site role at our Customer Care contact center (Cedar City South Interchange branch).
• Full‑time schedule:
  • Monday–Friday: 11:00 AM – 8:00 PM.
  • Rotating Saturdays: 8:00 AM – 2:00 PM, 9:00 AM – 3:00 PM, or 2:00 PM – 8:00 PM.
• This is not a teller role—you’ll work in a dedicated phone‑based service environment.

• Medical Insurance + HSA.
• Dental & Vision Insurance.
• Life, AD&D, and Long‑Term Disability Insurance.
• Supplemental coverage options.
• 401(k) with employer match.
• Annual Incentive Program.
• Paid Time Off (accrues every pay period).
• Up to 12 paid holidays per year.
• Childcare reimbursement.

Join a team that values you, supports your growth, and empowers you to make a real difference every day.

Apply today and start building meaningful customer relationships with State Bank of Southern Utah.