Member Service & Sales; Teller - Spanish Speaking

Job Summary

At Mountain America, we create exceptional service experiences with every member, every time.

We provide life‑changing value by genuinely caring about each member, expertly applying our sales philosophy (AAA) and helping our members define and achieve their financial dreams.

Our work results in members who champion Mountain America.

Location:

701 Royal Hunte Drive, Cedar City, UT 84720

Schedule:

Full‑time;
Monday - Friday 8:40am – 6:15pm, Saturday 8:40am – 2:15pm (day off during the week when a Saturday is worked).

• Starting competitive pay of $17.50 per hour, with increases based on experience and incentives.
• Bilingual English/Spanish preferred; additional $1.00 per hour if bilingual.
• Performance reviews with opportunities to increase compensation.
• Excellent medical and dental benefits with minimal employee contribution for full‑time employees.
• Paid time off, volunteer time off, and paid holidays.
• Matching 401(k).
• Tuition assistance.
• Professional development.

• Provides exceptional member service to credit union membership by assessing needs, advising, and assisting in transactions such as opening new accounts, servicing existing accounts, and explaining our products and services that best suit member needs.
• Educates members on managing financial transactions through MACU tools, resources, technology, and cross‑sells products and services as needs arise through a consultative approach.
• Consistently focuses on increasing member satisfaction and account retention.
• Expected to meet sales and service goals.
• Uses lead lists to perform outbound efforts to existing members to provide additional consultation on MACU products and services.
• Resolves problems by clarifying member complaints, determining causes, providing best solutions, expediting corrections, and following up to ensure resolution.
• Follows up with member interactions using thank‑you notes and phone calls with the MACU New Member Onboarding approach.

• Maintains cash drawer.
• Initiates wire transfers, cashier’s checks, and cash advances.
• Creates VISA cards.
• Opens and processes IRA transactions, certificates of deposit, and redeemable savings bonds.
• Uses judgment to place appropriate check holds and issue fee reversals.
• Assists fraud victims by processing fraud disputes.
• Accurately and efficiently processes transactions in accordance with established policies and procedures.
• Assists in opening and closing procedures of the branch.
• Responsible for branch security, including vault combinations, security codes, and member information.

• Represents the credit union professionally, in dress and actions.
• Maintains a neat and clean work area.
• Responds to email/voicemail/missed calls and other communication in a timely manner.
• Actively participates and completes product knowledge courses.
• Travel may be required.
• Complies with all regulations as required by law.
• Performs other duties as assigned.

• At least six months of customer service experience (industry experience preferred).
• High school diploma or equivalent.
• A valid driver’s license is required.
• Proficient computer operating skills and understanding of Microsoft Office Suite (Outlook, Word, Excel).
• Troubleshooting and problem‑solving skills.
• Strong communication skills, both written and verbal.
• Ability to identify lending opportunities and make recommendations.
• Ability to cross‑sell financial services to create exceptional member service.
• Ability to perform financial calculations.
• Thorough knowledge of credit union policies, procedures, and regulations.

To be completed during the first 90 days:

• MSR onboarding through Branch Foundations.
• Teller Branch Checklist.
• Products & Services training.
• Teller Follow‑up Training.

The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.