Branch Operations Manager

Description

Lead Operations. Develop People. Strengthen Relationships.

At State Bank of Southern Utah, we believe great banking starts with strong relationships and exceptional operational execution. As a Branch Operations Manager, you’ll play a critical leadership role in ensuring the branch runs efficiently, compliantly, and with a consistent focus on customer service.

Lead Operations. Develop People. Strengthen Relationships.

At State Bank of Southern Utah, we believe great banking starts with strong relationships and exceptional operational execution. As a Branch Operations Manager, you’ll play a critical leadership role in ensuring the branch runs efficiently, compliantly, and with a consistent focus on customer service.

This role is ideal for an experienced banking professional who enjoys developing teams, solving operational challenges, building customer relationships, and creating an environment where employees and customers thrive. You’ll lead daily branch operations, coach frontline employees, oversee risk and compliance processes, and help drive the growth and success of your branch within the community.

If you’re passionate about leadership, accountability, customer service, and operational excellence, we’d love to meet you.

At SBSU, we’re committed to helping employees build meaningful careers while making a difference in the communities we serve.

• Lead and develop a high-performing branch team
• Influence the customer experience and branch success every day
• Build strong relationships with customers, employees, and community members
• Grow your leadership and operational management skills
• Work for a community-focused organization guided by strong core values
• Contribute to a culture built on integrity, accountability, positivity, and service

• Oversee all daily branch operational activities and employee workflows
• Manage cash operations, including vault management, cash recyclers, ATM balancing, and teller cash limits
• Ensure accurate branch balancing and reconciliation processes
• Review operational reports and oversee branch self-audits
• Support branch opening and closing procedures, including Saturday operations when applicable
• Maintain branch facilities, security standards, and overall operational readiness

• Maintain strong internal controls and operational safeguards
• Ensure compliance with bank policies, procedures, and regulatory requirements
• Foster an audit-ready culture with a focus on risk management and accountability
• Oversee dual-control procedures and cash-handling standards across the branch

• Supervise, coach, and develop tellers, head tellers, and universal bankers
• Provide real-time guidance, training, and performance feedback
• Conduct team meetings and coaching sessions to reinforce service, compliance, and operational expectations
• Manage staffing, scheduling, and workforce planning to ensure consistent coverage
• Build a positive, accountable culture aligned with the bank’s core values

• Model exceptional customer service and relationship-building behaviors
• Assist customers with banking products, services, and account needs
• Resolve complex customer concerns while maintaining trust and satisfaction
• Coach employees on delivering needs-based conversations through the SBSU VALUE Blueprint
• Encourage meaningful customer interactions that deepen relationships and improve engagement

• Lead adoption of SBSU’s relationship-building programs, including the VALUE Blueprint and 2-2-2 Follow-Up Program
• Ensure effective use of CRM tools to document customer interactions and identify opportunities
• Analyze customer and branch performance trends to support relationship growth and retention
• Promote customer outreach, referrals, and community engagement efforts

• Branch operations run efficiently, accurately, and compliantly
• Employees are engaged, well-trained, and accountable
• Customers consistently receive exceptional service
• Operational risk is minimized through strong controls and…