Supervisory Airway Transportation System Specialist; SSC Manager

Supervisor Of Technical Operations, System Support Center

The Supervisor of a Technical Operations, System Support Center (SSC) has responsibility for administrative and technical direction of the assigned staff consisting of specialist, technicians, and other FAA support staff involved in the maintenance of the NAS. Applies knowledge of and experience with the interrelationships of (1) FAA and Technical Operations organizational components and their functions and operations, (2) FAA and Technical Operations priorities, plans, procedures and policies, and (3) National Air Space (NAS) components, systems and organizations.

Plans, communicates the organization's vision and objectives, sets priorities, assigns tasks and responsibilities, plans and establishes work schedules, deadlines, and standards for acceptable work, monitors and evaluates performance, coaches and develops employee capabilities; takes, recommends, or approves corrective/disciplinary actions as appropriate.

Exercises authority for supervisory responsibilities over staff, including staff scheduling and approval of leave. Assures equity of performance standards and rating techniques developed for subordinates. In addition to evaluating work performance, justifies recommendations for awards/bonuses for positions in the unit for higher-level approval.

Identifies developmental training needs of employees and provides for and/or arranges needed developmental and operational training. Gives advice, counsel or instruction to employees on technical, operational, and/or administrative matters. Hears and resolves complaints from employees at the informal stage, referring group grievances and more serious, unresolved complaints to the higher-level manager. Effects minor disciplinary measures, such as warnings and reprimands; consults with LR in more serious cases and determines appropriate action.

Fosters a fair and equitable work environment.

Defines, plans, executes, and monitors the SSC budget, staff, and other resources to accomplish objectives. Responsible for management of resources (people, funds and equipment) to meet the goal of continuous safe and reliable air travel.

Applies advanced knowledge of the technical aspects of the work directed, advanced knowledge of budget, human resources, and other administrative policies and procedures, and an advanced understanding of the objectives of the major subdivision.

Contacts are primarily within the organizational unit, major subdivision and the LOB/SO with subordinates, peers, and higher-level managers to discuss the status of projects/programs and to plan for the future. May have frequent contact with customers, other government entities, and other external parties to interpret policies/procedures or for other project/program purposes. Has authority to make commitments for subordinate organizational units, within guidelines.

Work is typically governed by established policies, procedures, and organizational objectives that frequently leave room for discretion. Resolves all but unique problems without the intervention of higher-level management. Regularly called upon to identify problem areas and to develop and recommend new policies and procedures for resolution.

Individual and organizational performance is typically reviewed periodically by higher-level management, usually through status reports and organizational performance measures. Has discretion to ensure the alignment of projects/programs with the tactical (short-term) objectives of the major subdivision.

Work activities typically impact directly on project/program objectives for more than one organizational unit and for the major subdivision.