Consumer Sales Representative-Retail

Overview

At TDS Telecom, connecting people is at the heart of everything we do. We are forward thinkers who leverage cutting‑edge fiber internet technology to strengthen communities. We are dedicated to excellence, which drives us to succeed together, creating a better world through meaningful connections.

• Work location:
  
  106 E 200 N Cedar City, UT
• Base pay: $18.19 per hour + uncapped commissions. Opportunity to earn $60,000+ annually.
• Full‑time position – 40 hours per week.
• Hours:
  
  Monday–Friday (rotating Saturdays) 8:00AM–5:00PM or Tuesday–Saturday 8:00AM–5:00PM.
• Sign‑on bonus: $2,500.

• Day‑one benefits package.
• Ramp‑up payments for first three months.
• Exclusive rewards: top performers earn an all‑expenses‑paid tropical getaway.
• TDS discounted services.
• 3 weeks paid vacation and 2 weeks paid sick leave per year.
• Medical, dental, vision coverage for associates with 20+ hours per week.
• 401(k) plan.
• Generous paid holidays, parental leave, adoption & surrogacy assistance, employee assistance & wellness programs.
• Short‑term & long‑term disability, education assistance, paid volunteer time for those working 30+ hours per week.

The Consumer Sales Representative‑Retail is a key contributor to TDS’s consumer strategy to grow, delight, and retain customers. The role involves serving walk‑in customers and inbound calls, understanding products, handling billing inquiries, meeting sales goals for Voice, High Speed Data, TV, Mobile, and Internet Content products, and maintaining customer service quality.

• Deliver sales & retention results by providing exceptional customer service, meeting monthly sales goals for strategic products.
• Handle moves, adds, changes, and disconnect inquiries, and recommend appropriate TDS product solutions.
• Follow cash management procedures for accurate payment handling.
• Resolve construction‑related issues by creating and completing triage tickets.
• Keep current with promotions, products, and technology to exceed or meet sales and retention goals.
• Maintain retail office responsibilities such as restocking, securing the office, and maintaining cleanliness.
• Participate in special projects as assigned by supervisor.

• 1+ years’ experience in a sales or customer service role.
• 2+ years computer experience (order applications, Microsoft Outlook, Word, or Excel).
• Must follow TDS attendance guidelines.

• 6+ months experience in a fast‑paced environment managing multiple tasks.
• Ability to meet or exceed sales goals.
• Strong negotiation, selling, and closing skills.
• Ability to handle a high volume of phone calls in a structured contact‑center environment.
• Understanding of the telecommunication industry and its products.
• Excellent interpersonal communication skills.
• Problem‑solving skills for customer complaints and competitive issues.
• Successful completion of classroom training required.
• Demonstrated success in a competitive sales environment.
• Willingness to work overtime with advance notice and shifts with potential Saturday rotation.
• Experience resolving escalated customer issues face‑to‑face or over the phone.

At TDS, we are committed to Equal Employment Opportunity (EEO) and value the difference of backgrounds, experiences and perspectives in our workforce. We consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other status protected by law.

The listed pay range reflects the minimum and maximum base compensation for this position. The base pay rate offered is expected to be $18.19 per hour. In addition, certain positions may be eligible for additional forms of compensation, such as bonuses, commissions, or equity awards.

$17.66 per hour – $26.48 per hour.