Infrastructure Installation Technician

About Info West:

Info West, an industry leader in internet service providers, has been delivering reliable wireless and fiber-optic internet solutions for over 30 years. Based in St. George, Utah, we proudly serve communities across southern and central Utah, as well as Overton, Nevada. As a trusted provider with decades of experience, we've established a strong reputation for offering high-quality, reliable service.

Now a subsidiary of Boston Omaha Corporation (NYSE: BOC), Info West is rapidly expanding its fiber-optic services to meet growing demand. With significant investments in construction, marketing, and sales, we are preparing for even greater growth and are looking to expand our team to support this exciting future.

Position:

Infrastructure Installation Technician

Are you ready to play a key role in helping our customers stay connected with fast, reliable internet? Info West is seeking skilled internet installation technicians to join our growing team. If you're passionate about technology and enjoy hands-on work, we want to hear from you!

As an Internet Installation Technician, you will have the opportunity to work directly with cutting-edge fiber optic and fiberwave technologies, delivering top-tier internet services to our customers. This hands-on experience with the latest technology is a key part of helping us provide fast, reliable connections across our expanding service areas.

At Info West, our mission is simple: "To Provide the Ultimate Internet Experience, One Customer at a Time." We're looking for individuals who can help bridge the digital divide and uphold our commitment to delivering exceptional service.

Benefits Package:

At Info West, we prioritize our employees' well-being and career growth. Our comprehensive benefits package includes:

• 401(k) Plan with Employer Matching - Helping you secure your future with matching contributions.
• Comprehensive Health Insurance - Ensuring you and your family stay healthy and covered.
• Dental and Life Insurance - Affordable coverage to give you peace of mind.
• Family-Oriented and Stable Work Environment - A supportive culture that values work-life balance.
• Fully Provided Tools - All necessary equipment is supplied by Info West.
• Company Fleet Vehicle - Enjoy a company-provided vehicle for installations, with all fuel expenses covered and the flexibility to take it home each day.
• Seven Paid Holidays Per Year - Enjoy paid time off during major holidays.
• Paid Time Off (PTO) - Accrue more PTO with each year of service and roll over unused PTO.
• Paid Sick Days - Take the time you need to recover, with paid sick leave.
• Discounted Internet for Family & Friends - Share discounted internet services with loved ones.
• Employee Internet Discount - Save on your personal internet service as an employee.

Key Responsibilities:

• Install and terminate CAT5/CAT6 cables with precision.
• Run and terminate fiber optic cables to ensure reliable, high-speed connectivity.
• Provision, install, and align wireless internet antennas for optimal performance.
• Configure and install routers to integrate seamlessly into our network.
• Serve as the face of the company, engaging with customers daily to ensure a positive installation experience.
• Provide professional, courteous customer service while addressing any questions or concerns.
• Strictly follow OSHA and company safety protocols to maintain a safe working environment.

Work Environment:

• Outdoor work in varying weather conditions (heat, snow, wind, rain)
• Climbing ladders and working on rooftops (up to three stories high)
• Regular face-to-face interaction with customers to ensure a positive experience
• Opportunity to work in-office on provisioning and upgrading equipment, contributing to the technical backend of our services
• Typical schedule:
  
  Monday - Thursday, 7:00 AM - 5:00 PM

Qualifications:

• Strong background in construction or hands-on work is highly preferred-ideal candidates are comfortable using tools and working in a physically demanding environment.
• Basic knowledge of networking, personal computing equipment, and routers.
• Familiarity with AC/DC wiring is a plus.
• Previous experience in customer service is highly valued, as technicians will regularly interact with customers and represent the company.
• Excellent communication skills with the ability to clearly explain technical information to customers.
• Must pass a background check, drug test, and maintain a clean driving record.

Education & Licensing:

• High School Diploma or GED
• Valid Driver's License

Physical Requirements:

• Ability to carry ladders up to 35 feet in length
• Ability to lift up to 75 pounds
• Ability to lift and carry 50 pounds for extended periods
• Comfortable working from ladders and rooftops

Job Type: Full-Time

Join us at Info West and experience a workplace that truly values you!