Patient Care Coordinator

Job Summary – Patient Care Coordinator

We are looking for a highly motivated and energetic professional to join our team as a full‑time Patient Care Coordinator. We provide patients with the absolute best in quality eye care. Our team members greet each patient with a friendly and professional demeanor and convey the confidence, knowledge, and attention to detail that our patients have come to trust. The Patient Care Coordinator is responsible for setting the tone for each patient interaction, keeping a close eye on the office pulse, and growing sales of AFEC’s core products and services.

Team members at Advanced Family Eye Care are immersed in a positive, fun‑loving, and professional atmosphere where we listen first, teach why, and serve compassionately – together. Our team is deeply dedicated to our patients, focused in our work and united by a shared desire to grow.

Our close‑knit, family‑oriented team is built on trust, respect, and accountability. We take the time to understand one another, communicate with purpose and support each other’s growth. Every team member is empowered to develop both personally and professionally, and to contribute to a culture where people feel valued, connected, and proud of the care we provide.

• Adapting to office flow based on fluctuations
• Always prioritizing and improving patient and team member experience
• Providing feedback on improvement opportunities and assisting with implementation of change
• Emphasizing and growing the sale of contact lenses
• Championing goals specific to those performing reception duties
• Assisting with documentation and updating of processes performed
• Motivating team members in an ever‑changing environment

• Positively greeting and directing all visitors upon walking through the door
• Quickly and enthusiastically answering phone calls and responding accordingly
• Thoroughly checking patients in and out of appointments
• Preparing for the next day by confirming appointments, creating patient folders and reviewing insurance information
• Responding to patient inquiries in a polite and timely manner
• Walking patients through contact lens purchases
• Working closely with Optical team as glasses selection and checkout can go hand‑in‑hand
• Keeping a welcoming and safe reception area

• Strong communication, interpersonal, and organizational skills
• High comfort level with technology
• Able to juggle tasks in a busy office setting
• Easily adaptable to change
• Open minded

Job Type: Full‑time

Pay: $18.00 – $22.00 per hour

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off
• Vision insurance

715 Bluegrass Circle, Cedar Falls, IA 50613