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Customer Service​/Collection Agent - HVC CF

Job in Cedar Falls, Black Hawk County, Iowa, 50613, USA
Listing for: The CBE Group, Inc.
Full Time position
Listed on 2026-06-18
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, Call Center / Support
Salary/Wage Range or Industry Benchmark: 14 - 15 USD Hourly USD 14.00 15.00 HOUR
Job Description & How to Apply Below
Position: Customer Service/Collection Agent - HVC 07.13.2026 CF

Collection Associate

Start Monday, July
13th2026. Position available in an in‑office environment.

Job Overview

As a Collection Associate you will assist consumers to resolve their accounts in a manner that is ethical, legal, professional, timely, and transparent.

Schedule
  • Full‑time (40hrs) with flexible shift options: 4 days of 7AM‑4PM or 8AM‑5PM, and 1 day of 11AM‑8PM.
Compensation
  • Base wage: $14.00–$15.00 per hour.
  • Commission: $300–$600 per month based on individual and departmental goals.
Benefits
  • Three weeks of paid training (no call center experience required).
  • Commission opportunities.
  • Benefits normally provided with full‑time employment (detailed upon hire).
Qualifications
  • At least 18years of age.
  • High school diploma or GED.
  • Minimum 9months of work history (customer service experience preferred).
  • Computer and typing skills required.
  • Excellent attendance.
  • Self‑starter with great attention to detail.
  • Customer‑service mindset.
  • Strong communication, persuasion, and negotiation skills.
  • Ability to handle multiple tasks simultaneously.
  • Strong work ethic.
  • Competitive spirit and unrelenting drive to be the best.
  • Ability to learn new information and integrate processes.
  • Achieve schedule adherence and compliance expectations.
  • Meet productivity and call quality standards as set by the company.
  • Problem‑solving skills and ability to recommend solutions.
Requirements
  • Background checks required.
  • Drug testing required.
Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex (including pregnancy), sexual orientation, national origin, gender, genetic information, disability, veteran status or other protected statuses in accordance with applicable federal, state and local laws. CBE Companies is an equal opportunity employer and is committed to creating a welcoming environment for all employees.

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