Customer Service​/Collection Agent - HVC CF

Job Description

Purpose of the Position: As a Collection Associate you will be responsible for assisting consumers to resolve their accounts in a manner that is ethical, legal, professional, timely, and transparent. To succeed, you should enjoy a fast-paced, dynamic, customer service and deadline-oriented environment.

• At least 18 years of age
• High School Diploma or GED
• 9+ months of work history (customer service experience preferred)
• Computer and typing skills required
• Excellent attendance
• Self-starter with great attention to detail
• Customer service mindset
• Strong communication, persuasion, and negotiation skills
• Ability to handle multiple tasks simultaneously
• Strong work ethic
• A competitive spirit, an unrelenting drive to be the best
• Ability to learn new information and integrate processes
• Achieve schedule adherence and compliance expectations
• Meet productivity and call quality standards as set by the company
• Problem solving skills & ability to recommend solutions

• Training: CBE provides 3 weeks of paid training, no call center experience necessary!
• Day shift available for full-time work
• Full-time schedule: 4 days of either 7AM-4PM or 8AM-5PM, 1 day of 11AM-8PM.
• Compensation: $14.00 - $15.00 per hour plus commissions.
• This position pays a base wage plus commission. Commissions can pay anywhere from $300.00 to $600.00 per month, if you meet your individual and department goals.

Equal Opportunity Employer Statement: All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex (including pregnancy), sexual orientation, national origin, gender, genetic information, disability, veteran status or other protected statuses in accordance with applicable federal, state and local laws. Background checks and drug testing required. CBE Companies is an equal opportunity employer. We celebrate inclusion and are committed to creating a welcoming environment for all employees.