Customer Service Manager at Coyote Classics, Inc. Cedar Falls, IA

Coyote Classics is a nationally recognized classic car dealership specializing in iconic American muscle cars, collector vehicles, and restoration services, serving customers across the country.

• Customer Service & Customer Relationship Management
  :
  Deliver exceptional customer communication and service while building trust with high‑value remote buyers.
• Sales Transaction Coordination & Financial Responsibilities
  :
  Oversee payment collection, transaction follow‑through, financial accuracy, and customer purchase completion.
• Title & Documentation Processing
  :
  Manage title paperwork, secure document handling, and administrative follow‑through.
• Restoration Customer Support
  :
  Coordinate communication, billing support, and customer experience for restoration clients.
• Leadership & Team Management
  :
  Supervise and support a customer service assistant while leading daily accountability and communication meetings.
• Interdepartmental Coordination
  :
  Work closely with sales, shop, transportation, and dealership leadership to ensure customer expectations, timelines, and deliverables are clearly communicated and executed; hold daily team meetings with department leads.
• Cross‑Training / Backup Support Opportunities
  :
  Opportunities for expanded learning and backup support responsibilities.

• Previous management or supervisory experience required.
• Strong customer service and communication skills.
• Highly organized with exceptional attention to detail.
• Financially accurate and comfortable handling payment‑related responsibilities.
• Professional, proactive, and solutions‑oriented.
• Strong leadership presence and team accountability skills.
• Comfortable building trust with customers who are making significant vehicle purchase decisions remotely, often sight unseen.

• 401(k) matching
• Dental insurance
• Paid time off
• Vision insurance
• STD/LTD and Life Insurance
• Work Location:
  
  In person

Pay: $22.00 - $26.00 per hour

Submit your resume, references, and a brief introduction telling us why you’d be a great fit for this role to