Bilingual Government Collections Specialist CF

Bilingual Government Collection Specialist

Job Overview

CBE Companies seeks a motivated, bilingual professional to perform government debt collections. You will provide excellent customer service while adhering to state and federal debt‑collection laws.

• Handle 100–150 inbound and outbound calls each day in a call center or remote environment.
• Deliver customer service with empathy and effectiveness.
• Use the prescribed call flow to guide each interaction.
• Locate and verify consumer contact information.
• Implement client‑required changes promptly.
• Review statistical reports to ensure productivity, schedule adherence, and quality targets are met.
• Collaborate with co‑workers and management to identify growth opportunities and address improvement areas.

• Motivated and engaged
• Disciplined and personable
• Competitive and problem‑solving
• Eager, outgoing, reliable, and an effective communicator

• High school diploma or GED; bilingual proficiency in English and Spanish (or another language) required.
• U.S. citizenship or lawful 3‑year residence.
• Ability to work full time on four 8‑hour shifts per week (8:00a.m.–4:30p.m. or 10:30a.m.–7:00p.m.).
• Background check and drug‑testing required.

• Hourly wage $20.00–$28.00.
• Commission potential starting in the first month, in addition to base hourly pay.
• Three weeks of paid training.
• Location:
  
  Cedar Falls, Iowa (no relocation assistance).

CBE Companies is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex (including pregnancy), sexual orientation, national origin, gender, genetic information, disability, veteran status, or other protected statuses in accordance with applicable federal, state, and local laws.

Background check and drug testing required.