Government Collection Specialist - CF

Government Collection Specialist

CBE Companies is seeking a Government Collection Specialist to begin on Monday, July 6, 2026. The role involves working in a fast‑paced call center (or remote) environment, handling 100–150 calls per day while providing high‑quality customer service, resolving debt collection matters, and complying with all state and federal debt‑collection laws.

• Provide excellent customer service to consumers and third parties on both inbound and outbound calls.
• Work with consumers to resolve their accounts, using a structured call flow to guide each interaction.
• Locate and verify consumer contact information.
• Implement client‑required changes efficiently and accurately.
• Review daily performance statistics and meet productivity, schedule adherence, and quality expectations.
• Collaborate with management on personal growth, improvement, and career development.
• Work positively and collaboratively with co‑workers to maintain a competitive and fun work environment.

• High school diploma or GED required.
• U.S. citizenship or 3‑year legal residence.
• Effective listening, problem‑solving, and communication skills.
• Motivated, engaged, disciplined, personable, competitive, and reliable.
• Ability to work in a team‑oriented, competitive environment.
• Background check and drug testing required.

Location:

Cedar Falls, Iowa

Hours:

Monday–Friday, four shifts a week (8a.m.–430p.m. or 1030a.m.–7p.m.)

Employment Type:

Full time
Remote Option:
Not available
Training: 3‑week paid training program
Wage: $17.74–$23.00 per hour
Commission:
Average $1,250 monthly (additional to hourly pay, available after first month)

CBE Companies is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex (including pregnancy), sexual orientation, national origin, gender, genetic information, disability, veteran status, or other protected categories in accordance with applicable federal, state, and local laws. Background check and drug testing required.