Bilingual Government Collections Specialist CF

Government Collection Specialist

We are seeking a bilingual government collection specialist to work in our call center (remote) to resolve consumer debt and provide excellent customer service while following state and federal collection laws.

• Provide excellent customer service to all consumers and third parties on both inbound and outbound calls.
• Handle between 100-150 calls per day, following a structured call flow.
• Listen actively and employ a solution‑driven mindset to resolve consumer account issues.
• Locate consumer contact information and record all details accurately.
• Implement changes required by the client in a timely and positive manner.
• Review performance statistics and meet productivity, schedule adherence, and quality expectations.
• Collaborate with management on personal growth and improvement opportunities.
• Work cooperatively with coworkers in a positive and collaborative manner.

• Bilingual language skills (English and one additional language preferred).
• High school diploma or GED.
• U.S. citizenship or at least 3 years of legal residence.
• Strong communication and listening skills.
• Motivated, engaged, disciplined, personable, competitive, problem solver, eager, outgoing, reliable, and an effective communicator.
• Ability to work the required schedule of 3 shifts per week (8 a.m.–4:30 p.m. and 2 shifts up to 8 p.m.).

• Location:
  
  Cedar Falls, Iowa (remote option not available).
• Employment type:
  
  Full Time.
• Hourly wage: $20.00–$26.00 with potential commission.
• Training: 3 weeks paid.
• Background checks and drug testing required.

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex (including pregnancy), sexual orientation, national origin, gender, genetic information, disability, veteran status or other protected statuses in accordance with applicable federal, state and local laws. Background checks and drug testing required.

CBE Companies is an equal opportunity employer. We celebrate inclusion and are committed to creating a welcoming environment for all employees.