Government Collection Specialist - CF

Job Description

CBE Companies, a global provider of contact center services, is seeking a Government Collection Specialist to begin on Friday, Aug 14, 2026. The Specialist will link consumers with solutions to remedy debt situations, ensuring customer satisfaction while meeting company standards and complying with state and federal debt collection laws.

• Excellent starting wage and potential for commissions
• Benefits including tuition reimbursement and referral bonuses
• Ongoing training and support
• Opportunities for advancement
• Employee engagement opportunities such as community outreach

• Motivated
• Engaged
• Disciplined
• Personable
• Competitive
• Problem‑solver
• Eager
• Outgoing
• Reliable
• Effective communicator

• Provide excellent customer service on both inbound and outbound calls (100-150 calls per day)
• Act as a problem‑solver, working with consumers to resolve account issues
• Use a call flow to guide calls
• Locate consumer contact information
• Implement client‑required changes efficiently
• Review management statistics to ensure job requirements are met
• Collaborate with management on personal growth and improvement opportunities
• Maintain a positive, collaborative attitude with coworkers

Additional expectations for high performers: potential for commission in addition to hourly pay; must hit productivity, schedule adherence, and quality expectations.

• Location: Cedar Falls, Iowa
• Relocation Expense Covered: No
• Employee Type: Full Time
• Industry: Call Center
• Required Degree: High school or GED
• Manage Others: No
• U.S. Citizenship or 3‑year legal residence required
• Wage: $17.74 - $23.00 hourly
• Commission: Potential for commissions
• Hours: 3 days 8 a.m.
  
  - 4:30 p.m.; two shifts until 8 p.m.
• Remote Option: N/A
• Training: 3 weeks paid

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex (including pregnancy), sexual orientation, national origin, gender, genetic information, disability, veteran status or other protected statuses in accordance with applicable federal, state and local laws. Background checks and drug testing required.

CBE Companies is an equal‑opportunity employer. We celebrate inclusion and are committed to creating a welcoming environment for all employees.