Experience Specialist​/Receptionist: Occupational Health

Why UnityPoint Health?

At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.

• Paid time off, parental leave, 401K matching and an employee recognition program.
• Dental and health insurance, paid holidays, short and long-term disability, and pet insurance for your four-legged family members.
• Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family.

• Area of Interest:
  Patient Services
• FTE/Hours per pay period: 1.0
• Department:
  Occ Med
  - Waterloo
• Shift: 40 hours – 8:45 am – 5:15 pm
• Job

• Greet patients and visitors with warmth and professionalism, creating a welcoming environment.
• Check patients in and out, verify personal and insurance information, and update records as needed.
• Schedule, confirm, and manage patient appointments using the clinic's electronic health record (EHR) system.
• Answer incoming phone calls, respond to inquiries, and direct calls to the appropriate departments.
• Collect and process payments, issue receipts, and assist with billing questions.
• Maintain confidentiality of all patient records and comply with HIPAA regulations.
• Monitor the waiting area to ensure cleanliness, comfort, and an organized flow of traffic.
• Coordinate with clinical staff to manage patient flow and minimize wait times.
• Perform general administrative duties such as data entry, filing, faxing, and scanning documents.
• Assist in onboarding new patients and educating them on clinic policies and procedures.

• High School Diploma or GED required.
• 1+ year of customer service or front desk experience preferred (healthcare setting is a plus).
• Excellent interpersonal, communication, and problem‑solving skills.
• Strong attention to detail and ability to multitask in a fast‑paced environment.
• Basic proficiency in computer systems and software, including Microsoft Office and scheduling platforms.
• Professional appearance and demeanor.