Supervisor Pre Service-- dayshift-Cedar Falls

Job Title

Supervisor Pre‑Service

Full time

Day Shift

At Mercy One, health care is more than just a doctor’s visit or a place to go when you’re in need of medical attention. Our Mission is based on improving the health of our communities – that means not only when you are sick but keeping you well.

Mercy One Northeast Iowa provides expert health care to eight counties. The system includes three medical centers with 491 licensed beds, each providing 24‑hour emergency lifesaving care:
Mercy One Waterloo Medical Center (Area Level III Trauma Center and accredited chest pain center), Mercy One Cedar Falls Medical Center (Community Level IV Trauma Designation), and Mercy One Oelwein Medical Center (Community Level IV Trauma Designation). With more than 2,500 colleagues, Mercy One is one of the largest employers in Northeast Iowa. Mercy One Medical Group – Northeast Iowa includes more than 30 primary‑care, pediatric, internal medicine and specialty clinics located throughout Black Hawk, Bremer, Buchanan, Benton, Butler, Fayette and Tama counties.

We are looking to hire a Supervisor Pre‑Service to provide clear direction and manage people, processes, structures, and programs that support direct or indirect care. They will demonstrate behaviors in alignment with our culture and create or support comprehensive strategies, measuring progress to achieve desired outcomes.

• List schedule requirements, hours, weekend and holiday requirements.

• Responsible for the daily operations & the oversight of staff.
• Supervisors work in collaboration with department managers to manage staff & the department effectively.
• Participates in & contributes to the performance management/review process.
• Implements departmental plans & priorities identified by accountable leaders.
• May participate & recommend in the hiring & selection process.
• Responds promptly & directly to meet or exceed customers’ needs.

• Employs effective & respectful written, verbal & nonverbal communications.
• Develops an environment of mutual confidence & trust through collaborative relationships.
• Effectively communicates goals, standards, program expectations, service performance & how the work serves Trinity Health objectives.
• Proactively recognizes, addresses & or escalates organizational, operational, or team conflicts.

• Performs work in an environmentally safe, professional & healthy manner.
• Self‑monitors & initiates corrections and/or seeks guidance when needed.
• Demonstrates flexibility & self‑direction by responding as a team player.
• Helps to create a positive work environment that promotes productivity.
• Accountable for continuous self‑development & supporting the growth of others.

High school diploma or equivalent.

Two (2) to three (3) years experience working in a Pre‑service or Patient Access operations with supervisory or lead responsibilities.

Obtain National certification in HFMA CRCR, NAHAM CHAA & or NAHAM CHAM required within one (1) year of hire.

Colleagues of Mercy One Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout the system! Visit Mercy One Careers to learn more about the benefits, culture, and career development opportunities available to you at Mercy One Health System circle of care.

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person‑centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.