Representative -Patient Access -Emergency Department-Part time-Days-Cedar Falls

Employment Type

Part time

Day Shift

At Mercy One, health care is more than just a doctor’s visit or a place to go when you’re in need of medical attention. Our Mission is based on improving the health of our communities — that means not only when you are sick but keeping you well.

Mercy One Northeast Iowa provides expert health care to eight counties. Mercy One Northeast Iowa provides excellent, personalized care close to home to the communities in the Cedar Valley.

With 491 licensed beds between the three medical centers, each providing 24-hour emergency lifesaving care, Mercy One is there for you in critical moments:

Mercy One Waterloo Medical Center, an Area Level III Trauma Center and an accredited chest pain center

Mercy One Cedar Falls Medical Center, Community Level IV Trauma Designation

Mercy One Oelwein Medical Center, Community Level IV Trauma Designation

With more than 2,500 colleagues, Mercy One is one of the largest employers in Northeast Iowa. Mercy One Medical Group — Northeast Iowa is made up of more than 30 primary care, pediatric, internal medicine and specialty clinics located throughout Black Hawk, Bremer, Buchanan, Benton, Butler, Fayette and Tama counties.

Join the Mercy One Waterloo Family! We are looking to hire an Emergency Department Representative I

Provides patient focused customer service. Performs outpatient & / or inpatient registration & insurance verification functions; collects patient financial liability payments & ensures that patients meet financial requirements including Medicare medical necessity, payer pre-certifications & referrals. Provides general information to hospital users, patients, families & physician offices.

• Be responsible for coordinating all patient registration activities including greeting patients/families, processing patient registration in an efficient and courteous manner, obtaining accurate patient demographics and insurance information, pre-registering patients, contacting precertification agencies when appropriate, obtaining all necessary consents and serving as the initial point of contact for patients coming into Mercy One Waterloo
• Register patients who present to the ED for ED services
• Register patients who present to the hospital for ancillary testing outpatient procedures or hospital admission
• Verify insurance benefits
• Collect appropriate deposits and co-payments for services and making referrals to the Insurance Verification team as needed
• Provide medics and clinical staff any necessary admitting documentation for the ED patients and discussing payment arrangements with patients when appropriate
• All tasks must be completed in compliance with HIPAA, EMTALA, CMS and JCHAO guidelines and regulation

• Part Time 20hrs a week, 2nd shift, every other weekend, 3 holiday rotations a year.

• No experience required
• Medical Terminology; CHAT; computer knowledge and strong computer/keyboarding skills

Entry level position. Minimum one (1) year customer service experience. Patient Access experience preferred.

Colleagues of Mercy One Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout the system!

Visit Mercy One Waterloo Careers (http://(Use the "Apply for this Job" box below).) to learn more about the benefits, culture, and career development opportunities available to you at Mercy One Health System circle of care.

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.

EOE including disability/veteran