Customer Service Team Lead – Coaching & Quality
Job in
Cedar Falls, Black Hawk County, Iowa, 50613, USA
Listed on 2026-07-27
Listing for:
PMC Integrity
Full Time
position Listed on 2026-07-27
Job specializations:
-
Management
Job Description & How to Apply Below
PMC Integrity LLC is seeking an experienced Supervisor to coach, develop, and lead a team of Customer Service Representatives (CSRs) while meeting quality and service goals.
You will supervise CSR work, evaluate performance in partnership with HR, and ensure wage and hour compliance. The role emphasizes coaching, monitoring SLAs, and contributing to process improvements in a fast-paced environment.
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