Medical Customer Service Rep

Part-time Nursing Assistant (Plasma Screening and Phlebotomy)

This role is truly part-time, with most shifts lasting 4 to 6 hours per day, 3 or more days per week. Availability, shift days, and times will be confirmed early in the interview process. Team members will be informed in advance of any schedule changes.

Every day, the donors you meet will motivate you. The high-quality plasma you collect will become life-changing medicines. A commitment to customer service and quality is expected. You will report to the Plasma Center Manager and function as a plasma donor screener, performing phlebotomy to support plasma center operations.

• You will answer phones, greet donors, and focus on donor safety while ensuring the safety of donors and the team.
• You will screen new and repeat donors, taking and recording donor vital signs and finger-stick results.
• You will use the Donor Information System, prepare donor charts, maintain accurate records, and coordinate donor compensation.
• You will help identify operational opportunities for continuous improvement and initiate changes to center processes following company-approved procedures.
• You will be present for donors, which includes working a variety of shifts on Saturdays, Sundays, and holidays.

• High school diploma or equivalent.
• Ability to walk and/or stand for the entire shift.
• Will work evenings, weekends, and holidays.
• Ability to lean, bend, stoop, crouch, and reach above shoulders and below knees.
• Ability to lift up to 5 lb., with occasional lifting of materials up to 32 lb. and rarely 50 lb.
• Fine motor coordination, depth perception, and ability to hear equipment from a distance.
• Due to potential exposure to blood borne pathogens (risk level
  1), 90 % of tasks require prolonged glove wear.
• One or more years of minimum experience in a customer- or patient-facing role is helpful.

Location:

USA – IA – Cedar Falls

Starting Hourly Wage: $16.00

U.S. based employees may be eligible for short-term incentives. They may participate in medical, dental, vision insurance, a 401(k) plan with company match, short-term and long-term disability coverage, basic life insurance, a tuition reimbursement program, paid volunteer time off, company holidays, and well-being benefits. They are also eligible to receive, per calendar year, up to 80 hours of sick time, and new hires can accrue up to 120 hours of paid vacation.

• Purposeful work that improves patient lives.
• A supportive team environment.
• Opportunities for career growth.
• A comprehensive benefits program that includes retirement benefits, medical/dental coverage, family leave, and disability insurance.

Takeda is proud of its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws and any other characteristic protected by law.