Account Manager

Position: Account Manager

Location: Cedar Falls, IA

Job : 407

# of Openings: 1

Corporate Technologies is a leading provider of managed IT solutions to businesses and institutions in Minnesota, Michigan, North Dakota, Southern California, and New Jersey.

• Develop trusted advisor relationships with assigned customer base
• Build and maintain strong, long‑lasting client relationships
• Ensure the timely and successful delivery of IT solutions according to customer needs and objectives
• Develop new business with existing clients and identify area of improvement
• Conduct quarterly onsite meetings with assigned customers to provide recommendations and ensure satisfaction
• Clearly communicate the progress of monthly/quarterly initiatives with management and clients
• Prepare and review reports on account status with customers
• Collaborate with engineers and operations to identify and grow opportunities within your client base
• Assist with challenging client requests or issue escalations as needed
• Prepare and present proposals for products and service offerings
• Document customer interactions or transactions, recording details of inquiries, complaints or comments including actions taken

• Preferred experience in customer service, education in Information Technology or understanding in IT; some sales experience helpful
• Ability to organize and manage multiple priorities
• Problem analysis and resolution at both strategic and functional level
• Excellent listening, negotiation, and presentation abilities
• Strong verbal and written communication skills
• Effective collaboration with senior-level executives and ability to work independently
• Strong interpersonal skills, good judgment, and ability to communicate with diverse individuals
• Proficient in MS Office applications (Word, Excel, Outlook, PowerPoint)
• Strong customer support orientation with professional demeanor and confidentiality
• Valid driver’s license and clean driving record

Job Type: Full‑time

Base Pay: $50,000.00

Potential Commission: up to $160,000 per year

• 401(k) matching
• Cell phone reimbursement (depending on position)
• Dental insurance
• Disability insurance
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Mileage reimbursement
• Paid time off
• Paid training
• Vision insurance

Corporate Technologies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We encourage all qualified applicants to apply.