Account Manager

Account Manager

Location: Cedar Falls, IA
Remote Status: On-Site

Job Type: Full-time
Pay: $45,000.00 - $55,000.00 per year (plus commission)

Corporate Technologies is a leading provider of managed IT solutions to businesses and institutions. This role seeks a passionate and motivated Account Manager who is highly experienced in delivering exceptional customer service to valued customers, with extensive knowledge of our product line and the ability to quickly determine the best solution to meet customers’ needs. The successful individual will help build relationships with both existing and potential customers while implementing mutually beneficial programs.

• Develop trusted advisor relationships with assigned customer base
• Build and maintain strong, long‑lasting client relationships
• Ensure the timely and successful delivery of our IT solutions according to customer needs and objectives
• Develop new business with existing clients and/or identify areas of improvement
• Quarterly on‑site meetings with assigned customers to provide recommendations and ensure customer satisfaction
• Clearly communicate progress of monthly/quarterly initiatives with management and clients
• Prepare and review reports on account status with your customers
• Collaborate with engineers and operations to identify and grow opportunities within your base clients
• Assist with challenging client requests or issue escalations as needed
• Prepare and present proposals for products and service offerings
• Document customer interactions or transactions, recording details of inquiries, complaints or comments including actions taken

• Preferred experience in customer service, an education in Information Technology or an understanding in IT, with some sales experience helpful but not required
• Ability to organize and manage multiple priorities
• Problem analysis and resolution at both a strategic and functional level
• Excellent listening, negotiation, and presentation abilities
• Strong verbal and written communication skills
• Must work effectively with senior‑level executives and staff, and also be able to work independently
• Strong interpersonal skills, good judgment, and ability to communicate with diverse individuals
• Excellent computer skills including MS Office (Word, Excel, Outlook, PowerPoint)
• Strong customer support orientation for external customers, demonstrated professional demeanor, and ability to maintain confidential information
• Valid driver’s license and clean driving record

• 401(k) matching
• Cell phone reimbursement
• Dental insurance
• Disability insurance
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Mileage reimbursement
• Paid time off
• Paid training
• Vision insurance

Monday to Friday

• Commission pay
• Semiannual bonus

In person (requires reliable commute or relocation to Cedar Falls, IA prior to starting)

Corporate Technologies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, gender, sexual orientation, age, national origin, disability or any other protected status. We encourage all qualified applicants to apply.