Manager; Sun-Thu

Overview

Staff Performance Manager (6am to 4:30pm Sun-Thu) — On-site role at a warehouse client location in Cedar Hill, TX.

Location:

On-site (Warehouse Client) Cedar Hill, TX

Hours:

6am to 4:30pm Sunday – Thursday (flexibility required)

The Staff Performance Manager is responsible for the day-to-day supervision of personnel to ensure the timely, accurate, and quality delivery of customer goods and service. This role manages employee relations at the site, including coaching, performance reviews, removal from assignments, and exit interviews. It ensures client satisfaction and engagement through superior customer service and develops relationships with supervisors and associates. It anticipates staffing requirements and develops value-added services to support changing client needs.

• Manages candidate inventory by recruiting, screening, interviewing daily.
• Conducts all new hire orientations, encompassing all client onboarding information, and performs new hire check-ins on the first day of work.
• Audits onboarding requirements and confirms new hire start requirements are met.
• Communicates workforce needs to the client for staffing productivity and includes labor market data to present plausible solutions.
• Participates in client forecasting meetings and remains informed of the client’s current and upcoming business needs.
• Manages daily attendance reports and headcount reports.
• May process weekly payroll and maintain timeclock database.
• Documents and investigates safety incidents and participates in client meetings to discuss safety and operational efficiency.
• Handles worker’s compensation claims and documents unemployment.
• Develops and maintains rapport with management and supervisors to maintain consistency across all departments.
• Initiates and completes client relationship mapping as needed.
• Runs and creates reports to identify workforce challenges, escalates when appropriate, and collaborates with the client to create solutions (using CRM, Power BI, time/attendance software).
• Coaches associates on policies that could have legal implications and involves onsite HR and leads investigations.
• Conducts employee performance reviews and assigns and ends associate assignments.

• High school diploma and a year or more in a leadership role.

• Experience in a customer service role responsible for multi-level client communication.
• HR and data management experience.
• Demonstrable success managing a team or process.
• Familiarity with a heavy process-oriented environment.
• Able to lead, organize, and build effective and diverse teams.
• Must have seasoned critical thinking and problem-solving skills.
• Ability to communicate professionally and effectively across all platforms.
• Able to listen and respond to information effectively and influence decision makers.
• Achieves results in a quality, timely, and cost-effective way. Sees priorities, plans the efficient use of resources, and monitors progress against objectives.
• Responds positively to change and adapts to new situations quickly. Able to take on a diverse range of tasks effectively.
• Experience using various technology platforms to drive effective decisions.

Client site:
Typically work is performed offsite at a client’s location that could be an office or other business setting and may require travel. This position requires compliance with all occupational safety and health standards, rules, and regulations.

• Comprehensive Medical, Dental & Vision benefits starting on the first of the month following hire date
• 8 Paid Holidays per year
• 2 Floating Holidays per year
• Paid Time Off
• 401(k)
• Wellness Program
• A variety of career paths and opportunities for promotion from within

Employ Bridge is an Equal Opportunity Employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, disability, military or veteran status, genetic information, or any other characteristic protected by federal, state, or local laws.

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.