Head of Guest Experiences; Lagoon

Position: Head of Guest Experiences (The Lagoon)
The City of Cedar Hill's culture sets us apart from any other City in the world. We live by five very important values, which also contain many parts to make a whole. The five values we live by are High Standards, Teamwork, Premier Customer Service, Family Oriented and Fun.

We are seeking individuals, who have demonstrated a willing commitment to these values, holding them in high regard, to join our award-winning team this summer as Head of Guest Experiences at the Lagoon! This is a seasonal position, scheduled to begin in May 2026.

The purpose of this position is to assist the Recreation Coordinator and the Assistant Pool Managers in the supervision of all public-facing aspects of the pool.  In addition to functioning as a Cashier and Guest Experience Agent, the Head of Guest Experiences is responsible for the on-site supervision, utilization, and performance of Guest Experience Agents.  Duties can include, but are not limited to: supervising assigned pool personnel;

preparing, cleaning, and providing for all usage of rentable spaces (party room and cabanas), enforcing all rules and regulations; plan, organize, coordinate, schedule and direct the pool activities including rentals, programs and special events; some facility maintenance including maintaining facility sanitation; provide for the safety of all patrons utilizing the pool facility; providing and ensuring premier customer service to patrons.  

This position may also develop and conduct in-service training, supervise the collection and deposits of all pool monies, prepare reports on pool operations, pool patrons, maintenance, programs, rentals, & special events as needed; performs other duties as assigned.

* Provides premier customer service to internal and external customers by educating customers, resolving customer concerns, meeting customer needs, responding to requests and helping to maintain a safe and clean pool environment in a professional manner.

* Assist with training, scheduling, motivating, correcting, and supervising all guest experience personnel.  Ensure that all shifts are covered. Will spend at least 50% of their time outside of cashiers' office.

* Assist with rentals, programs, and special events for the pool.

* Oversee general facility maintenance and cleanliness including:

* cleaning bathhouse restrooms, pool house areas, and pool grounds.

* Coordinates Guest Experience Agent rotations and ensures staff are on duty during all pool use.
May assist in the rotation as needed.

* Assists in providing in-service training each week on customer service and money handling procedures.

* Implement and supervise cash management procedures; verify accuracy of revenue reports; reconcile reports and institute controls on cash handling as needed.

* Render emergency care as needed.

* Ensure all State of Texas and City of Cedar Hill pool regulations and policies are followed during the pool season. Ensures enforcement of regulations and policies by pool staff.

* Assists in ordering items for proper pool operations.

* Performs related duties and special projects as assigned.

* Requires regular attendance.

* Less than high school education acceptable.  

* Related experience preferred.

* Must be at least 16 years of age (by May 2026).

* A current certification in First Aid & CPR/AED is required.

Complete online application at Cedar Hill City Website at  The City of Cedar Hill can no longer accept actual/faxed applications. ONLY ONLINE APPLICATIONS WILL BE CONSIDERED. There are computers at the Cedar Hill Library for applicants that do not have access to a computer  you are having trouble with the NEOGOV Applicant tracking site, please call the NEOGOV technical support number at

In compliance with the Americans with Disabilities Act, the City of Cedar Hill will make every reasonable effort to accommodate your needs. For any special requests, please call Human Resources at , ext 1050.

The City of Cedar Hill is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of genetic information in compliance with GINA, race, sex, color, religion, national origin, veteran status, age, or disability in hiring, conditions, or termination of employment. Final applicants for employment with the City of Cedar Hill are subject to drug testing and background screening.

CITY OF CEDAR HILL

285 Uptown Blvd Bldg #100

Cedar Hill, TX 75104