TPWD - Customer Service Representative ; Fluctuating

TPWD - Customer Service Representative I (Fluctuating Hours)

Job :

Organization:
Parks and Wildlife Department

Primary

Location:

Cedar Hill, Texas (Cedar Hill State Park, 1570 W. FM 1382, Cedar Hill, TX 75104)

Employee Status:
Regular

Schedule:

Fluctuating Hours (30‑40 hours/week, may be full‑time or part‑time)

Travel: 5% of the time

State Job Code: 0132

Salary: $18.71 per hour (Admin Plan A, Grade 11)

Number of Openings: 1

Overtime Status:
Non‑exempt

Under the direction of the Office Manager or Assistant Office Manager, this position performs entry‑level to routine customer service work. Responsible for performing clerical duties, front desk operations, revenue collection and accounting for daily revenue for Cedar Hill State Park. Provides support for the park by providing customer service and information to the public in person, on the telephone and in writing, license and permit sales, and automated campsite registration.

Performs clerical duties that include preparation of reports, processing of correspondence, and general cleaning. Operates credit card machine, campsite registration and computer and license sales machine. Works under close to moderate supervision, with minimal latitude for the use of initiative and independent judgment. Performs additional duties as assigned. Complies with all Agency, Division and Branch rules, regulations and procedures.

Texas Parks and Wildlife offers a variety of benefits for employees such as generous paid time off, group insurance, retirement and pension, and frequent training and staff development opportunities. Other benefits include longevity pay, merit pay, deferred compensation, flexible benefit plans, 401K/457 retirement plans, direct deposit, staggered work hours, Employee Assistance Program, and a Return‑to‑Work Program. For new employees or rehires, health insurance is available on the first of the following month after a 60‑day waiting period.

• Graduation from high school or GED.
• None required experience.
• Must possess a valid State driver’s license.

• One year of experience in general clerical, cash handling or customer service.

• Knowledge of general office procedures.
• Knowledge of administrative and clerical procedures.
• Knowledge of basic mathematics.
• Knowledge of general custodial duties.
• Skill in using MS Word, Excel and Outlook.
• Skill in effective verbal and written communication.
• Skill in providing quality customer service in a courteous and professional manner.
• Skill in handling high customer volume.
• Skill in making independent, sound and timely decisions.
• Ability to accurately handle cash and account for revenue collected.
• Ability to work independently with little or no supervision.
• Ability to work as a member of a team.
• Ability to work under high stress conditions.
• Ability to maintain flexibility and work with frequent interruptions and multiple changing priorities.
• Ability to conduct work activities in accordance with TPWD safety program.

• Required to work in a public park with overnight camping and day use.
• Required to work 30 hours per week fluctuating up to 40 hours per week with hours other than 8:00 a.m. to 5:00 p.m. and days off other than Saturdays, Sundays and holidays.
• This position will fluctuate between part‑time and full‑time status throughout the term of employment. Changing from part‑time to full‑time and vice versa may impact the amount of leave accrued, eligibility for longevity pay, and health insurance rates.
• Required to adjust to changing schedules.
• Required to operate a state vehicle.
• May be required to work in adverse weather conditions.
• Required to travel 5% with possible overnight stays.
• Must conform to TPWD dress and grooming standards, work rules and safety procedures.
• Non‑smoking environment in State buildings and vehicles.

Qualified veterans are encouraged to apply. No military crosswalk. Veterans military occupational specialty codes are listed for reference.