Service Supervisor

Service Supervisor

Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand!

At Albertsons Companies, we are looking for someone who's not just seeking a job, but someone who wants to make an impact. In this role, you'll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that's constantly evolving.

Position Purpose

The Service Supervisor is responsible for supporting front-end operations by delivering exceptional customer service, supervising front-end team members, and ensuring efficient daily operations. This position assists with overseeing cash handling procedures, customer transactions, staffing support, and compliance with company policies while promoting a positive shopping experience.

Key Responsibilities Customer Service

• Provide exceptional customer service and create a welcoming environment for customers.
• Address customer questions, concerns, and service issues promptly and professionally.
• Resolve customer complaints and escalate issues when appropriate.
• Promote company programs, services, and customer loyalty initiatives.
• Lead by example in delivering outstanding customer service.

Front-End Operations

• Assist in supervising daily front-end operations, including check stands, self-checkout areas, and customer service functions.
• Monitor customer flow and adjust staffing to maintain efficient service levels.
• Ensure registers, self-checkout equipment, and service areas remain operational and customer-ready.
• Support opening, closing, and shift transition procedures.
• Maintain front-end cleanliness, organization, and presentation standards.

Team Leadership

• Provide direction, coaching, and support to cashiers, courtesy clerks, and front-end associates.
• Assist with training new employees on operational procedures and customer service expectations.
• Promote teamwork and a positive work environment.
• Participate in employee development and performance improvement initiatives.
• Support leadership in communicating company goals and expectations.

Cash Handling & Compliance

• Ensure compliance with all cash handling procedures and company policies.
• Assist with register accountability, audits, pickups, and balancing processes.
• Monitor transactions for accuracy and proper procedures.
• Support investigations related to shortages, overages, or operational discrepancies.
• Maintain confidentiality regarding financial and employee information.

Safety & Loss Prevention

• Follow all company safety standards and operational procedures.
• Promote a safe working and shopping environment.
• Monitor and report potential safety hazards and security concerns.
• Support loss prevention initiatives and asset protection programs.
• Ensure compliance with applicable regulations and company policies.

Operational Performance

• Support departmental goals related to customer service, productivity, and labor management.
• Assist in managing workflow to improve efficiency and customer satisfaction.
• Identify opportunities to improve front-end operations and service standards.
• Maintain awareness of store programs, promotions, and sales initiatives.

We also provide a variety of benefits including:

• Competitive wages paid weekly
• Access to up to 50% of your earned wages before payday, via our partnership with Stream
• Associate discounts
• Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
• Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI Benefits
• Leaders invested in your training, career growth and development
• An inclusive work environment with talented colleagues who reflect the communities we serve