Installer Service Specialist

Installer Service Specialist

The Installer Service Specialist is an experienced and technical parts specialist who services the needs of professional customers through the store’s installer counter, ensuring accurate and timely order deliveries.

• Develop and maintain sales relationships with installers and professional customers.
• Take customer orders accurately over the phone and online, invoice orders, and ensure proper pick and staging of parts for delivery.
• Route delivery specialists to deliver orders consistently and on time.
• Maintain delivery vehicles according to company standards and complete vehicle inspections on schedule.
• Enter daily mileage into the delivery fleet management device.
• Collaborate with Sales Specialists and Territory Sales Managers to provide superior service to professional customers.
• Verify all products, merchandise, warranty parts and cores are billed before customers leave the store.
• Pick up and credit new core and warranty returns promptly.
• Audit customer returns for warranty abuse and ensure items are correctly labeled.
• Assist on the front counter and retail counter as needed.
• Help with back‑room duties, including auto‑load, returns, and stock management.
• Process customer labor claims quickly and efficiently.
• Perform all other duties as assigned.

• Strong background in automotive mechanics.
• Above average communication skills.
• Hands‑on knowledge of automotive repairs (desired).
• A.S.E. certification (desired).
• Fluency in multiple languages, particularly Spanish, is highly desired.
• Bilingual candidates are encouraged.

• Competitive wages and paid time off.
• Stock Purchase Plan and 401(k) with employer contributions.
• Medical, dental, and vision insurance with optional flexible spending account.
• Team member health and wellbeing programs.
• Tuition and educational assistance programs.
• Opportunities for career growth.

O’Reilly Auto Parts is an equal opportunity employer. The company does not discriminate on the basis of race, religion, color, national origin or ancestry, sex, sexual orientation, gender identity, pregnancy, age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information, or any other protected status as defined by local, state, or federal law. Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act.

If you require a reasonable accommodation during the application or employment process, please send an email to  or call .