Sales Lead, Retail, Retail & Store Manager

Position Objective

The Sales Lead supports Management in promoting a customer- and product-focused sales culture, ensuring excellent customer experience and maximum profitability.

• Drive for Results – Establishes and communicates clear expectations, holding store team and themselves accountable for achieving brand, performance, and behavior standards.
• Performs and oversees basic operational activities such as opening and closing duties and merchandise flow processes.
• Supervises associates in sales, inventory receipt, cash reconciliation, and customer services; utilizes weekly schedules for proper floor coverage within fiscal guidelines; maintains knowledge of current promotions and presents merchandise accordingly.
• Maintains standards in merchandise handling, presentation, loss prevention, and all other duties directed by Management.
• Develops a high-performance culture and motivates the sales team to meet assigned sales and productivity goals; achieves personal sales goals.
• Trains and coaches sales staff to be fluent in all aspects of product knowledge online and in store.
• Trains, coaches and assists with locating fulfillment and selling.
• Build High Performing Teams – Motivates and inspires store team, promotes a shared vision, models core values, and encourages inclusive, collaborative problem solving.
• Communicates with store teams and Store Management to lead positive change and share feedback to build leadership skills.
• Customer Experience – Models, teaches, and promotes the MAPS principles, offering a cohesive omni‑channel experience; recommends merchandise selections or helps locate or obtain merchandise based on customer needs; builds solid customer following through clienteling and wardrobing; ensures prompt resolution of customer concerns and a fast register experience; maintains consistent client communication via customer book, rewards program, and customer capture sign‑up.
• Talent – Supports and implements training programs; interprets KPI reports, provides coaching, and offers feedback for associate performance evaluations; recognizes and rewards outstanding performance; ensures adherence to all employment practices and policies.
• Other duties as assigned.

• 1+ year retail or sales management experience preferred.
• Must be 16 years of age or older.
• Excellent communication, verbal and written skills.
• Excellent customer service skills.
• Ability to learn or adapt to technology provided by the company.
• Knowledge of administrative aspects of store operations.
• Strong organizational skills and ability to multitask in a fast‑paced environment.
• Regular attendance essential; flexibility for nights, weekends, and holidays required.

• Constant walking/standing – 67-100% of an 8‑hour shift.
• Occasional lifting up to 50 lbs – 1-33% of an 8‑hour shift.
• Frequent climbing – 34-66% of an 8‑hour shift.

Chico’s FAS, Inc. is an equal‑opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, childbirth and related medical conditions, lactation, genetic information, gender, sexual orientation, gender identity or expression, military service, veteran status, or any other category protected under federal, state, or local law.