Assistant TEAM LEADER - Popshelf

Responsibilities

The Assistant Team Leader helps maintain a clean, well‑organized store while assisting the Store Team Leader in creating a customer‑first store culture through exceptional store standards and team engagement. The assistant oversees store employees, manages merchandise presentation, completes paperwork, prepares deposits, performs stocking and cashiering functions, and carries out other duties to maximize profitability and customer satisfaction while protecting company assets and reducing losses.

• Provides superior customer service to exceed the customer’s expectations; greets and assists customers and operates the cash register and scanner to itemize the customer’s purchase.
• Assists the Store Team Leader in creating and supporting a customer‑first store culture.
• Models product knowledge and selling techniques to enhance the customer experience.
• Help facilitate and maintain a safe, clean and well‑organized store environment that delights our customers and employees.
• Facilitates merchandising of the store in a manner that is appealing to customers and retains customer excitement to shop at popshelf.
• With the assistance of Company merchandising guidelines, rotates product to create eye‑catching displays and drive sales.
• Assists Store Team Leader with educating store team about store products so they can engage customers and provide a differentiated, easy, and fun shopping experience.
• Maintains daily and weekly cleaning checklists to provide a superior customer shopping experience.
• Ensures condense and reset standards are maintained consistently each day to provide a clutter‑free customer shopping experience.
• Opens and closes the store a minimum of two days per week.
• Assists Store Team Leader with scheduling employees, providing adequate training for employees, conducting safety meetings, and ensuring employee compliance with company policies and procedures.
• Follows company work processes to manage merchandise, including receiving, unpacking, stocking, restocking, and rotating merchandise on shelves and building merchandise displays.
• Assists in maintaining accurate inventory levels by controlling damages, markdowns, scanning, paperwork, and facility controls.
• Assists in implementation and maintenance of plan‑o‑zones, ensuring merchandise is presented according to established practices and Store Manager direction.
• Assists in ensuring financial integrity of the store through strict cashier accountability, key control, adherence to company security practices and cash control procedures; authorizes and signs for refunds and overrides, counts register tills, and deposits money in bank.
• Assists customers in self‑checkout process at multiple register terminals simultaneously.
• Assists with management of the store in the Store Team Leader’s absence.

• Ability to read and interpret documents such as diagrams, safety rules, operating and maintenance instructions, and procedures manuals.
• Ability to perform mathematical calculations such as addition, subtraction, multiplication, division, and percentages.
• Knowledge of cash handling procedures including cashier accountability and deposit control.
• Knowledge of cash, facility and safety control policies and practices (deposits, store keys, etc.).
• Ability to perform cash register functions and operate other tools to generate reports (e.g., HHT, self‑checkout, store computer, etc.).
• Ability to develop and maintain organization and attend to detail.
• Ability to solve problems and deal with a variety of situations.
• Ability to interface with store associates, suppliers and customers in a respectful and effective manner.
• Strong product inventory knowledge and creative merchandising abilities.
• Ability to drive own vehicle to the bank to deposit money.

• High school diploma or equivalent strongly preferred.
• One year of experience in a specialty retail environment preferred.
• Six months supervisory or team lead experience preferred.

• Frequent walking and standing.
• Frequent bending, stooping and kneeling to run checkout station, stock merchandise and unload trucks.
• Frequent handling of merchandise and…