Department Supervisor- Uptown Village at Cedar Hill

About the Role

As a Department Supervisor, you will support the Sales and Profit goals in the store by executing a plan to deliver the best customer experience in your department and throughout the store. The role requires adherence to legal requirements and H&M standards, policies, and procedures to meet the expectations of customers and colleagues.

• Support the total OMNI customer experience, ensuring visual and commercial curation according to global guidelines.
• Represent yourself and the H&M brand positively during customer interactions.
• Identify and act on commercial opportunities in partnership with your Department Manager.
• Ensure all staff promote and sell products, including the Customer Loyalty App (Hello Member) and in‑store sustainability initiatives.
• Maintain correct routines in fitting rooms and checkout, including transactions, returns, and exchanges.
• Handle all administrative routines for people and operations accurately.

• Stay current with fashion trends, brands, products, competitors, and relevant influencers.
• Equip your team with product and fashion knowledge for customer interactions.

• Share knowledge and skills with the store team.
• Collaborate with the Visual Merchandiser team for planning and teamwork.
• Provide and receive constructive feedback to foster growth.
• Communicate regularly with store colleagues through daily and weekly meetings.
• Ensure all procedures, routines, and legal requirements are followed.

• Maintain a clean and tidy sales floor and back‑of‑house areas.
• Ensure high fashion quality, visual and commercial product presentation, and garment care.
• Maintain good stock levels and provide input on allocation to the Area team.
• Follow the full garment cycle, from delivery to presentation, and fitting room routines according to internal standards.
• Adopt best practices for in‑store OMNI services and technical tools (Instore Care App, Click & Collect, Smart Store, etc.).
• Ensure price signs are accurate and consistent with global and local strategies.
• Update and maintain BOH areas for all colleagues.
• Open and close the store daily.

• Emerging leader who enjoys taking responsibility.
• Ambitious, effective communicator, supportive, analytic problem‑solver, comfortable with numbers and statistics.
• Achievement‑oriented, motivated by performance, competition, and customer focus.

• Expected base salary range: 19.22–22.39 hourly.

• 25% Staff Discount on H&M, COS, Weekday, Monki, H&M HOME, Other Stories, ARKET, and Afound.
• Medical, pharmacy, vision, and dental coverage.
• Employee Assistance Program.
• Vacation, wellness, holiday, and parental pay.
• 401(k) with company match.
• Commuter benefits, health and dependent care FSA.
• Voluntary benefits.

We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance during the application or interview process, please contact us at  and use Ask a Question. EEOC Code: SLS. Pay status:
Non‑Exempt, Hourly.

At H&M, our purpose is to liberate fashion for the many. We aim to shape a new world in fashion, encouraging self‑expression and inclusion. As an H&M colleague, you will take on new responsibilities, learn life‑long skills, and pursue your big dreams.