Donor Stewardship Specialist

Boys & Girls Clubs of Greater Northwest Indiana operates 9 clubs and 11 Kidstop sites, focusing on providing opportunities for local youth. Their programming emphasizes three key areas:
Academic Success, Good Character & Citizenship, and Healthy Lifestyles. The organization's mission is to inspire and enable children in the community to reach their full potential as productive, responsible, and caring individuals. Through impactful services, the Boys & Girls Clubs aim to create a positive environment for youth development and success.

POSITION TITLE: Donor Stewardship Specialist

REPORTS TO: Vice President of Philanthropy

STATUS: Exempt

SCHEDULE: Full-Time (Monday–Friday); some evening and weekend hours may be required

SALARY RANGE: $48,000–$52,000, dependent on experience

LOCATION: 3691 Willowcreek Road, Suite 200

Portage, IN 46368

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Donor Stewardship Specialist

The Donor Stewardship Specialist is an integral member of a team-oriented, results-driven Resource Development department. Reporting to the Vice President of Philanthropy, this role proactively manages and enhances all aspects of the donor experience for Boys & Girls Clubs of Greater Northwest Indiana stakeholders. Responsibilities include creating and overseeing systems that maintain and improve donor engagement, recognition, and stewardship.

The Specialist will bring a strong donor and customer service background, experience with a variety of fundraising campaigns, and technical expertise in donation management and data entry. This role requires strong written and verbal communication skills, engaging interpersonal abilities, and a collaborative mindset to ensure the highest levels of donor support and retention.

• Ensure all materials and information are prepared for the successful planning and execution of donor engagement activities on the master calendar.
• Monitor, review, and update donor records to ensure accuracy and accessibility for engagement planning.
• Maintain and back up the donor database, including gift processing, data entry, acknowledgments, receipts, and reporting.
• Manage gift acknowledgment processes, including tribute and memorial giving.
• Design and implement a comprehensive donor relations and stewardship program focused on retention, engagement, and growth, including seasonal mailings and welcome series.
• Maintain giving societies and recognition programs, including Legacy Builders Society, Heritage Society, alumni groups, Clubhouse Heroes, and annual report listings.
• Manage monthly giving and peer-to-peer campaigns.
• Support annual appeals, including campaign planning, execution, and performance reporting.
• Respond to donor inquiries and resolve concerns related to gifts, receipts, and recognition.
• Produce quarterly board give-or-get reports and distribute internally.
• Maintain regular communication with vendors, volunteers, stakeholders, and partners.
• Support vendor relations, including processing payments and tracking budgets.
• Perform additional duties as assigned.

• Bachelor’s degree from an accredited institution.
• Minimum of three (3) years of professional fundraising and/or customer service experience, preferably in a nonprofit setting.

• Experience with donor databases and business systems; strong proficiency in Microsoft Office 365 (Word, Excel, Outlook).
• Exceptional organizational skills with the ability to manage multiple tasks and workflows.
• Highly detail-oriented, collaborative, resourceful, and able to work independently at a high level.
• Strong interpersonal skills and ability to engage in crucial conversations, offering recommendations and solutions.
• Outstanding customer service skills with the ability to build and maintain strong relationships.
• Ability to prioritize, manage, and execute multiple assignments simultaneously in a fast-paced, evolving environment.
• Excellent written and verbal communication skills, including strong proofreading and editing abilities.

The physical demands described here are representative of those that…