Service Plumber

• Pay or shift range: $25 USD to $42 USD
  The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.
• Field
  - Plumbing
• Full-Time
• Requisition #: SERVI
  004391

About the Role: As a Residential Service Plumber, you will be the face of our company, providing expert plumbing services to our valued residential customers. Your skills, knowledge, and passion for customer satisfaction will play a vital role in ensuring that our customers' plumbing needs are met with excellence. We offer competitive compensation, a supportive work environment, and ample opportunities for professional growth and advancement.

About Us: Illiana Heating & Air is a leading HVAC service provider, offering high-quality heating, air conditioning and indoor air quality solutions in Cedar Lake & surrounding areas. Our mission is to create comfortable and energy-efficient spaces through innovative and reliable services. We are currently seeking a proactive and organized Administrative Assistant/Customer Service Representative to join our growing team and help us continue providing exceptional customer service.

Key Responsibilities:

• Perform a wide range of residential plumbing services, including installations, repairs, and maintenance tasks.
• Diagnose plumbing issues accurately and provide efficient solutions to meet customer needs.
• Install, repair, and maintain plumbing fixtures, pipes, valves, faucets, and water heaters.
• Conduct thorough inspections of plumbing systems and identify potential problems or areas for improvement.
• Collaborate closely with customers, actively listening to their concerns and providing expert advice and recommendations.
• Ensure all work is performed in compliance with industry standards, local codes, and safety protocols.
• Document services performed, materials used, and time spent on each job accurately and efficiently.
• Maintain a clean and organized work area, ensuring proper handling and storage of tools and equipment.
• Deliver exceptional customer service, addressing customer questions and concerns with professionalism and empathy.
• Stay updated on industry trends and advancements, actively seeking opportunities for professional development.
• Foster positive relationships with team members, providing support and assistance as needed.
• Embrace a teamwork-oriented approach, collaborating with colleagues to ensure seamless project execution.
• Uphold company values and policies, consistently representing the company in a professional and ethical manner.

Qualifications:

• Journeyman Plumber certification or equivalent.
• Proven experience in residential plumbing services, including installations, repairs, and maintenance.
• Solid understanding of plumbing systems, fixtures, and materials.
• Strong diagnostic and problem-solving skills.
• Excellent customer service and communication abilities.
• Detail-oriented with a focus on delivering quality workmanship.
• Valid driver's license and clean driving record.
• Physical stamina to handle the demands of the job, including lifting heavy objects and working in various environments.
• Strong work ethic and the ability to work independently and as part of a team.

Interpersonal

Qualifications:

• Customer service focus and mindset, putting our employees and Partners first, with excellent ability to communicate and develop relationships.
• Exceptional problem-solving and conflict resolution abilities to improve things both big and small.
• Highly organized, ability to act quickly while still having attention to detail.
• Hold yourself to a higher standard and exhibit a high level of integrity.

Why You’ll Want to Work Here:

• Core values that we live every day – not just words on a page:
  W…