Member Services Representative Overnight Weekend

We are Excel Fitness, a Planet Fitness franchise group based out of Austin, TX with 130+ clubs and growing. Since 2016, we have expanded from 16 locations in TX to over 90 locations in 6 states, including Austin, Dallas, Raleigh, Tulsa, and NW Arkansas. We are opening new clubs each year and that growth offers a career path from front desk to senior management roles, starting at $42k for a GM and up to over $100k for a Regional Director.

• 401(k)
• Employee discounts
• Health insurance
• Paid Time Off (PTO)
• Paid Parental Leave
• My Flex Pay  financial wellness benefit
• FREE Planet Fitness Black Card Membership
• Employee Assistance Program (EAP) access

• Provide an exceptional customer service experience.
• Check members into the system.
• Take prospective members on tours and assist them with the new account sign-up process.
• Facilitate needed updates to members’ accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Perform detailed cleaning in all areas of the facility.
• Close shift for that business day.
• Create a bank deposit for the next day.
• Interact with members and co-workers in a positive, professional way, exceeding expectations.
• Maintain a positive mental attitude.
• Use diplomacy in all interactions while using appropriate behavior and language.

• High School diploma/GED equivalent required.
• Must be 18 years of age or older.
• Punctuality and reliability are a must.
• Customer service background preferred.

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 50 lbs.
• Ability to work 3rd shift (overnights).
• Will occasionally encounter commercial cleaning products during shift.