Customer Experience Tech Specialist SamsungGoogle

Customer Experience & Tech Specialist (Samsung/Google) - We Will Train

Job post summary

$15.00 - $18.00 per hour

Location:

Austin, TX (Cedar Park / Domain / Round Rock)

Base Pay: $15.00 - $18.00/hr

Extra Commission Potential: $250-$1,000+/month (Uncapped)

Total Earning Potential: $40K-$50K/yr

Bilingual (English/Spanish) is a plus

We are the Official Repair Service Partner for Samsung, Google, Verizon, AT&T, Dell and Asurion. We're looking for a Problem Solver to be the "Face of the House" - the first person customers see when they walk in with a broken device and a bad day. Your job is to turn any frustration they may have into relief. Prior repair experience helpful but not required - We provide full training and certification.

• Your Results = Your Raise:
  Transparent commission. When you recommend the right solutions (protection plans & accessories), you get paid.
• Career Credentials:
  Earn official certifications from Samsung and Google. These stay on your resume forever.

• Consult (80%):
  Listen to the customer, diagnose the issue, recommend the right repair, accessory or protection plan
• Repair (20%):
  Learn to fix screens, batteries, components on the latest devices. Start a technology career.
• Own It:
  Keep the front desk organized, customers up to date, and data accurate

• The Empath:
  You calm frustrated customers; you don't argue with them
• The Competitor:
  You like seeing extra money in your paycheck for hitting targets
• The Detail Hawk:
  You don't make typos. You care about doing it right
• The Team Player:
  You help your coworkers win, not just yourself

• Grit:
  Customer service is hard. We need people who stay calm under pressure.
• Tech Literacy:
  You know your way around a smartphone, or learn very fast.
• Availability:
  Day shifts and weekends as required. 5 day workweek.
• Bilingual (English/Spanish) preferred but not required.

Full-time

• On-the-job training

In person