Emergency Dispatcher Job Cedar Park area,Texas USA,Customer Service/HelpDesk

Receives and records incoming emergency and non-emergency calls on both the telephone and two-way radio (including animal control and 9-1-1 calls).
Evaluates calls and dispatches appropriate field responders for emergency and non-emergency calls.
Evaluates and directs non-emergency calls to appropriate staff, officers, and/or agencies.
Monitors radio frequencies of field response personnel.
Assists and answers questions from the general public.
Gives directions to citizens and responders when necessary.
Trains new dispatch personnel on equipment operations and adhering to procedures while providing excellent customer service.
Files and pulls local warrants for officers when needed.
Performs computer-assisted and manual records checks for officers on individuals, locations, vehicles and other property, sometimes verifying warrants, suspended or expired license, or reports of stolen property with the originating agency.
Reviews the department’s policies and procedures.
Maintains, updates, and accesses various logs and computer data files of responder activities, including incident reports, accident reports, stolen or repossessed property logs, maps, shift logs, etc.
Performs data entry of logs and records regarding officer activities, including traffic stops, DWIs, suspicious vehicles, people and incidents, ensuring officer safety.
Completes forms and reports as needed.
Operates recording equipment for 9-1-1 and telephone calls.
Assists Deaf and hard-of-hearing persons using a Telecommunications Device for the Deaf (TDD).
Routinely runs diagnostic testing of various equipment within the Communications Center.
Enters information regarding wanted and missing persons, stolen items, and protection orders into Texas and National Crime Information computer database and validates information against reports.
Files departmental records.
Assists the general public with questions in person and over the phone, giving direction when needed;
Alerts state and federal agencies of stolen vehicles and property, wanted and missing persons, etc., using TLETS computer system.
Prints computerized forms for officers as necessary.
Maintains files on repossessed automobiles.

Position Description

Works rotating shift work during evenings, nights, weekends, and holidays; may be required to work extended shifts; and will be subject to emergency callout(s); and
Performs such other related duties as may be assigned.

Acceptable Experience, Training, Certifications and Licenses

Emergency Dispatch Trainee:
High School Diploma, or its equivalent.

Emergency Dispatch I

High School Diploma, or its equivalent.
At least one (1) to three (3) years experience in a high-volume call center or 9-1-1 dispatcher work environment.
OR any equivalent combination of experience and training which provides the required knowledge, skills, and abilities.
Valid Telecommunications Basic or Intermediate Operator Certification from the Texas Commission of Law Enforcement (TCOLE); or ability to earn certification within one (1) year of employment.

Emergency Dispatch II

High School Diploma, or its equivalent.
At least four (4) to seven (7) years experience in a high-volume call center or 9-1-1 dispatcher work environment.
OR any equivalent combination of experience and training which provides the required knowledge, skills, and abilities.
Valid Telecommunications Advanced Operator Certification from the Texas Commission of Law Enforcement (TCOLE); or ability to earn certification within one (1) year of employment.

Emergency Dispatch III

High School Diploma, or its equivalent.
At least eight (8) years experience in a high-volume call center or 9-1-1 dispatcher work environment.
OR any equivalent combination of experience and training which provides the required knowledge, skills, and abilities.
Valid Telecommunications Master Operator Certification from the Texas Commission of Law Enforcement (TCOLE); or ability to earn certification within one (1) year of employment.

The following Certifications are a PLUS:

Communications Training Officer Certification
Emergency Police Dispatcher Certification
Crisis Communications Certification
Active Shooter (Assailant) Training Course
Monthly Continuing Education Certifications

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