Splash Shack Customer Service Associate​/Slide Attendant

Splash Shack Customer Service Associate/ Slide Attendant# Splash Shack Customer Service Associate/ Slide Attendant Splash Shack Indoor Water Park - Cedar Park, TX 78613## Overview Salary Range $11.00 Hourly Level Entry Position  Type Part Time Category Customer  Service## Description Job

Position Summary:

Splash Shack is looking for outgoing, fun, charismatic and engaging additions to join our team! At Splash Shack, you will have an opportunity to work in a unique facility where our priority is to entertain our customers and create a memorable experience for our guest in a safe environment! Pay starts at $10.50/hr and increases to $11/hr after passing required CPR/1st Aid/AED training.

(earn $13+up with current Lifeguard certification & experience) Can earn $12.50/hr if you have WEEKDAY/DAYTIME availability!!  Plus TIP SHARE!

Job Description:

- Provide high level customer service to each of our guests
- Ability to talk to guests and create relationships with them that encourage them to come back again.

- Maintain a safe environment for our guests.

- Waiting on and Serving guests that walk in and plan events
- Greet event groups and walk in guests and assist them with the check in process
- Help our guests to create fun memories that will last a lifetime
- Work a cash register
- Upsell products and services
- Assist guests in going down water slides
- Answer phones and assist customers as needed
- Maintain a clean facility
** Lifeguard & slide attendant Duties:
*** Engage and enforce company structure and slide safety protocols
* Enforce all facility policies, rules and regulations.
* Maintain constant surveillance of patrons in the facility.
* Recognize and respond quickly and effectively in emergencies.
* Provide emergency care and treatment as required until the arrival of emergency medical services.
* Participate in regular in-service training sessions.
* Present a professional appearance AND attitude at all times.
* Maintain a high standard of customer care.
* Attend ALL scheduled shifts.
* Maintain awareness and emergency preparedness levels through protocol and skill audits.
* Report to facility/safety managers.
* Employees will be working in an indoor environment and are expected to understand their role in both emergency and non-emergency scenarios. Working closely with young children, employees will also have to facilitate a fun environment in a safe, responsible and respectful manner.
* Thorough knowledge and application of lifeguarding surveillance and rescue techniques, employees must be able to promote safety first and facilitate a fun environment second.
* Employees must be able to understand facility characteristics, rules, policies and procedures.
* Leadership and public relation skills are a must, as well as decision-making skills.
Opportunities to grow within the company    ## Qualifications
*
* Qualifications:

**- Cannot be SHY - Must be willing to step out of your shell and get into the theme of our store!
- Ability to spot a problem before it arises and jump in to prevent it.

- Can easily talk to customers and create positive interactions with them.

- Must enjoy working around children!
- Must be able to work evenings and weekends!
- Customer service experience is preferred  
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