Manager, Service ART

Manager, Service ART page is loaded## Manager, Service ARTremote type:
Not Remote locations:
Cedar Park , TXtime type:
Full time posted on:
Posted Todayjob requisition :
JR00140
** Join Rigaku in shaping a better world through new perspectives!
** The Service Manager overseas field and depot service, customer and distributor support, and the overall operational performance of analytical instruments the company produces. This role involves managing a team of service engineers or technicians, coordinating with vendors and internal departments, ensuring regulatory compliance, and driving continuous improvement in service delivery and equipment uptime. A willingness to take on new responsibilities and travel are essential.

This position is a full time position at our office located at 1405 Arrow Point Drive, Suite 1301 Cedar Park, TX 78613. Work hours are Monday thru Friday 8:00 AM - 5:00 PM with a one hour lunch break.

DUTIES
* Lead and manage service staff
* Oversee installation, calibration, troubleshooting, and repair
* Develop and implement preventive maintenance programs and service procedures.
* Perform electronic set up, test, calibration, and troubleshooting of sold systems
* In-House and field service (Domestic & International)
* Maintain schedules to ensure timely service and minimal equipment downtime
* Ensure high levels of customer satisfaction and timely resolution of service issues
* Monitor and reconcile service inventory location
* Ensure accurate service documentation and reporting in line with company and regulatory standards
* Quote spares, service and service contracts
* Customer and distributor support, written and verbal
* Other duties as assigned QUALIFICATIONS
* Degree in Electronics or similar discipline, equivalent experience will be considered* +5 years XRF service experience, combination of field and management preferred
* Strong technical background
* Field and in-house customer support experience required
* Good documentation and follow-up skills
* Ability to work independently, openly communicate with colleagues, and manage staff
* Ability to learn to new products and software platforms as needed
* Willingness to travel up to 50% of the time
* Excellent communication, problem-solving, and organizational skills.
* Windows Office experience required
* Ability to work overtime as required
* Ability to lift 50 lbs**#1 Top Workplace in the area.*
* #J-18808-Ljbffr