Part Time Patient Access Customer Service Representative

Ascension Seton Cedar Park

Location: Ascension Seton Cedar Park

Shift: PRN – as needed, minimum 48 hours per month, 24 hours on call, additional shifts available

Join R1, a provider of technology‑driven solutions that transform the patient experience and financial performance of hospitals, health systems, and medical groups. We will train you for a career in healthcare. This role is a launchpad for a growing healthcare career.

• Help patients navigate the registration process during hospital check‑in.
• Answer questions with confidence, clarity, and compassion.
• Gather accurate information quickly in a fast‑paced environment.
• Build trust with patients during moments when they may be scared, confused, or overwhelmed.
• Work across multiple computer systems to register patients efficiently.
• Answer phones and gather information quickly and accurately.
• Assist patients who may be ill, anxious, or confused.
• Navigate diverse insurance plans and coverage details.
• Adapt to interruptions from clinical teams during urgent care situations.
• Build rapport and ease patient concerns in real time.

• High school diploma or GED.
• Strong customer service experience.
• Ability to pass a background check, drug test, and meet vaccination requirements.
• Preferred:
  Medical or healthcare experience.

For this US‑based position, the base pay range is $16.12–$23.21 per hour. Individual pay is determined by role, level, location, job‑related skills, experience, and relevant education or training.

R1 RCM Inc. (“the Company”) is dedicated to equal employment opportunity. The Company’s employment practices, including recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination, shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law.

The Company is dedicated to providing a workplace free from harassment based on any of the above protected categories.

If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312‑496‑7709 for assistance.