Associate Patient Care Coordinator

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities.

Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

The Associate Patient Care Coordinator is responsible for general clinic office functions that support efficient and effective patient care including patient registration, insurance verification, collection of applicable co-insurance and/or co-payments and scheduling of diagnostic and follow-up appointments and answering phones.

Schedule:

Monday-Friday, 8am-5pm CST

Location:

1901 W. William Cannon Dr. (Suite 112) Austin, TX. May be required to provide coverage at other sites, depending on business need.

Primary Responsibilities:

Greets patients as they arrive and manages wait time

Complete check-in and check-out tasks to include insurance verification, complete pre-authorizations and/or precertification of procedures, and copy required documents

Collects co-payments, co-insurance, and deductibles and issues receipts

Manages cashier box and daily deposits according to company policies

Processes walk-in patients and visitors

Answers phones and schedules appointments

Answer telephone calls, re-direct calls as appropriate, assist callers with questions or concerns, and take messages as needed

Manages medical records (maintains, files/scans, prepares for schedule)

Ensures all correspondence is scanned and/or filed, processes requests for medical records release and maintains appropriate logs, etc.

Establish and maintain effective working relationships with patients, employees, and the public

Performs all other related duties as assigned

What are the reasons to consider working for United Health Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays

Medical Plan options along with participation in a Health Spending Account or a Health Saving account

Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage

401(k) Savings Plan, Employee Stock Purchase Plan

Education Reimbursement

Employee Discounts

Employee Assistance Program

Employee Referral Bonus Program

Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

Youll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

High School Diploma/GED

1+ years of customer service experience

Intermediate level of proficiency with Microsoft applications

Preferred Qualifications:

1+ years of medical office and/or data entry experience

ICD 10 and CPT coding experience

Prior experience with EMR computer applications

Working knowledge of medical terminology

Bilingual in Spanish/English

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, youll find a far-reaching choice of benefits and incentives.

The hourly pay for this role will range from $16.00 to $29.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At United Health Group, our mission is to help people live healthier lives and make the health system work…