Part Time Patient Customer Service Representative

Part Time Patient Registration Representative

Loc ation :
Ascension Seton Cedar Park

Schedule:

PRN - as needed, 48 hours a month minimum requirement, 24 hours on call

• Provide exceptional customer service and assist patients and families with the check-in process working across multiple computer systems to register patients efficiently
• Answer phones and gather accurate patient information quickly in a fast-paced environment
• Support timely access to care by minimizing delays in registration and answer questions with confidence, clarity, and compassion
• Build trust with patients during moments when they may be ill, anxious, confused, or overwhelmed
• Navigate diverse insurance plans and coverage details, enter demographics and medical data, collect co-pays and provide cost estimates when applicable
• Collaborate with nurses, physicians, and care teams to ensure smooth patient flow

• Serve as the first point of contact for patients, managing phone calls and computer-based check-ins with accuracy and efficiency
• Provide calm, compassionate support to individuals who may be anxious or unwell.
• Work in a fast-paced, dynamic environment , balancing multiple systems and tasks with confidence
• Learn and apply insurance and healthcare registration processes through comprehensive training
• Collaborate with a reliable, supportive team focused on your success and long — term career growth at R1 RCM Inc

• Exceptional customer service experience, communication and interpersonal skills
• Strong composure and professionalism in a fast-paced environment
• Ability to multitask and prioritize quickly with high attention to detail
• Comfortable with shifting priorities based on patient needs
• Experience with patient access, medical registration, insurance verification, or front desk is a plus (but not required )
• High School Diploma or GED
• Ability to pass background check, drug test, and meet vaccination requirements

• Experience in healthcare administration & patient access
• Exposure to revenue cycle, insurance processes, and hospital operations
• Opportunity for growth within R1
• A team environment focused on innovation, collaboration, and patient experience
• Meaningful work supporting patients during urgent and emotional moments

• Make a Real Difference :
  Patients lean on you for support and reassurance. You'll be more than a data collector - you'll be a calm, helpful presence during stressful times.
• Learn Healthcare from the Ground Up :
  From insurance basics to hospital workflows, you'll gain valuable knowledge and skills that open the door to long — term career growth.
• Fast-Paced, Never Boring :
  You'll move between systems, phone calls, and in — person interactions - balancing accuracy with compassion, working alongside clinicians and emergency staff.
• Supportive Team Environment :
  We're invested in your professional journey. You'll be surrounded by teammates who have your back and leaders who want to see you succeed.

For this US-based position, the base pay range is $16.12 - $23.21 per hour . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.