Part Time Patient Registration Customer Service Representative

Location:

Ascension Seton Cedar Park

Schedule:

PRN - as needed, 48 hours a month minimum requirement, 24 hours on call

• Provide exceptional customer service and assist patients and families with the check-in process working across multiple computer systemsto register patients efficiently
• Answer phones and gatheraccuratepatient informationquicklyin afast-paced environment
• Supporttimelyaccess to careby minimizing delays in registration and answer questions with confidence, clarity, and compassion
• Build trustwith patients during moments when they may be ill, anxious, confused, or overwhelmed
• Navigate diverse insurance plans and coverage details, enter demographics and medical data, collectco-paysand provide cost estimates when applicable
• Collaborate with nurses, physicians, and care teams to ensure smooth patient flow
• No healthcare background? No problem. We’ll train you every step of the way—and this role is a fantastic launchpad for a growing healthcare career.

• Exceptional customer service experience,communication and interpersonal skills
• Strong composure and professionalisminafast-paced environment
• Ability to multitask and prioritize quicklywithhigh attention to detail
• Comfortable with shifting priorities based on patient needs
• Experience with patient access, medical registration, insurance verification, or front deskis a plus (but not required)
• High School Diploma or GED
• Ability to pass background check, drug test, and meet vaccination requirements

• Experience in healthcare administration & patient access
• Exposure torevenue cycle, insurance processes, and hospital operations
• Opportunity for growth within R1
• A team environment focused on innovation, collaboration, and patient experience
• Meaningful work supporting patients during urgent and emotional moments

• Make a Real Difference:
  
  Patients lean on you for support and reassurance. You’ll be more than a data collector - you’ll be a calm, helpful presence during stressful times.
• Learn Healthcare from the Ground Up:
  From insurance basics to hospital workflows, you’ll gain valuable knowledge and skills that open the door to long-term career growth.
• Fast-Paced, Never Boring:
  
  You’ll move between systems, phone calls, and in‑person interactions - balancing accuracy with compassion, working alongside clinicians and emergency staff.
• Supportive Team Environment:
  
  We’re invested in your professional journey. You’ll be surrounded by teammates who have your back and leaders who want to see you succeed.

What you’ll do:

Serve as thefirst point of contact for patients, managing phone calls and computer-based check-ins with accuracy and efficiency. Provide calm, compassionate supportto individuals who may be anxious or unwell. Work in afast-paced, dynamic environment, balancing multiple systems and tasks with confidence. Learn and apply insurance and healthcare registration processes through comprehensive training. Collaborate with areliable, supportive team focused on your success and long‑term career growth at R1 RCM Inc.

For this US-based position, the base pay range is $16.12 - $23.21 per hour. Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.

Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a competitive benefits package.

R1 RCM Inc. ("the Company") is dedicated to the…