System Administrator

ABOUT CEDAR PARK

The City of Cedar Park is a vibrant suburb of over 83,000 residents, located 17 miles northwest of downtown Austin and recognized for its quality of life in the fast‑growth dynamic Central Texas region. Cedar Park is the fourth largest city in the Austin metropolitan area, shares a border with Austin, and is ideally situated for corporate headquarters with a growing number of high‑tech and major manufacturing employers.

With deep roots as a small community and the ability to retain a hometown feel, it is known for its outstanding schools, pro‑business climate and relaxed family environment. Named one of the Best Suburbs for Growing Families and Best Small City in America in 2020, Cedar Park offers all the benefits of life in an emerging first‑ring suburb in a region known for its high‑tech, innovation and live music, with desirable neighborhoods, an entrepreneurial business environment, and an effective, well‑managed city government.

We image the City of Cedar Park as a family‑oriented community, one of compassion, integrity, diversity and many faiths. We are an attractive destination, a leader in business development and committed to an exceptional quality of life for all.

System Administrator I performs entry‑level to intermediate technical work supporting the City of Cedar Park’s enterprise technology infrastructure. This position is responsible for assisting in the installation, configuration, maintenance, and monitoring of servers, operating systems, cloud services, network systems, and related hardware and software to ensure secure, reliable, and efficient IT operations across all City departments.

Under the direction of senior IT staff, the System Administrator I provides day‑to‑day operational support for Windows and/or Linux servers, Active Directory, virtualization environments, backup and disaster recovery systems, endpoint management tools, and cybersecurity controls. The role troubleshoots system issues, applies patches and updates, supports user account administration, and documents system configurations and procedures.

• Manages a 24‑hour continuous server farm (on‑premises and hybrid cloud) to provide maximum uptime for the City’s related services.
• Provides maintenance, development, and administration of backup and recovery services, Active Directory (including Microsoft Entra n), software delivery, SQL systems management, virtualization technology including VMware, Microsoft Azure cloud resources, and Microsoft 365 tenant administration (Exchange Online, Teams, SharePoint Online, One Drive, security & compliance features).
• Maintains up‑to‑date knowledge of Active Directory/Entra , including user accounts, permissions, sites and services, domain replication, schema, group policy, DNS, NTFS shares, Microsoft SQL Server user accounts and permissions, Azure identity/governance, conditional access policies, and Microsoft 365 licensing/management.
• Installs, maintains, and troubleshoots Microsoft Windows Server 2016 or later (including hybrid configurations), performance issues, security enhancements, Microsoft SQL Server 2019 or later database access, email delivery (Exchange on‑premises and online), account management, name resolution, Azure resource provisioning/troubleshooting, and Microsoft 365 service configurations.
• Utilizes software packaging and delivery services (including Microsoft Intune/Endpoint Manager where applicable) for unattended deployment of software updates, patches, and application management across on‑premises and cloud environments.
• Maintains and continuously improves the design of the server infrastructure (on‑premises, hybrid, and cloud) to enhance application stability, backup/recovery services, management tools, security posture, and scalability in Azure and Microsoft 365 environments.
• Acts as a Level 2 Support Technician for helpdesk escalations, troubleshooting Microsoft desktop operating systems (Windows 11), Apple iOS, Android, smart phones/devices; utilizes tools to resolve printing, access, general OS issues, wireless support, Microsoft 365 collaboration tools (Teams, Outlook, SharePoint), and…