Service Manager

Capital Industries is a
fast-growingspecialty construction
firm providing simple solutions for the most complex projects by connecting people and building relationships. Integrity, innovation, and collaboration drive everything we do. We’re proud to support our team’s professional and personal growth through mentorship, learning opportunities, and a culture of trust. When you join us, you become part of a team that values your contribution and celebrates collective success. At Capital Industries, we don’t just build projects.
WE. BUILD. PEOPLE.

As a Service Manager, you’ll own the day-to-day performance of our service operations—leading technicians, driving execution, and ensuring every job meets Capital’s standards for quality, safety, and client experience. You’ll be responsible for how work gets done in the field, from scheduling and response times to technician development and customer satisfaction.

This role is ideal for a hands‑on leader who can balance people leadership with operational execution, someone who can coach a team, solve problems in real time, and drive accountability across a fast‑moving service environment.

• Service Operations Performance: Oversee dispatching, scheduling, and technician routing to ensure efficient response times and execution
• Technician Leadership & Development: Coach, mentor, and hold technicians accountable for performance, professionalism, and craftsmanship
• Quality of Work: Review work orders, ensure jobs are completed to standard, and step in to resolve complex or escalated issues
• Customer
  
  Experience:
  
  Support escalations, ensure clear communication, and maintain strong client relationships across service work
• Safety & Compliance: Reinforce safety standards, training, and adherence to jobsite protocols
• Operational Visibility: Ensure accurate documentation, including work orders, notes, and time tracking in service systems
• Performance Metrics: Track KPIs such as response times, backlog, productivity, and routing efficiency, and take action to improve them
• Cross‑Functional Coordination: Partner closely with Service Account Managers, Dispatch, and Operations to keep work moving smoothly
• Continuous Improvement: Identify gaps in processes and help improve how service work is executed at scale
• Work as one team: Jump in to assist with other tasks when needed.

• 4‑6+ years of service or field experience, including leadership responsibility
• Strong technical knowledge of HVAC, plumbing, or mechanical systems
• Proven ability to lead teams, manage performance, and drive accountability
• Strong communication skills with both field teams and clients
• Ability to manage multiple priorities in a fast‑paced, field‑driven environment

• Experience leading a service team or department
• Experience with service management or dispatching systems

• You own the field, not just the schedule. This isn’t a coordination role, you’re responsible for how service work actually gets executed, from technician performance to customer outcomes
• Real leadership impact. You’re not just managing tasks, you’re developing technicians, building team capability, and shaping the next generation of leaders at Capital
• Fast‑paced, real‑time problem solving. Service work is dynamic and unpredictable, you’ll be trusted to make decisions quickly and keep operations moving
• High visibility and accountability. Service is a direct reflection of our brand. Your team’s performance directly impacts client trust and repeat business
• Opportunity to build and improve. As we grow, you’ll help define processes, systems, and standards that scale our service operations

• We. Build. People. We invest in our team’s growth through real mentorship, leadership development, and hands‑on experience, not just talk. Many of our leaders have grown within Capital, and we expect our PMs to do the same
• Real ownership, not just oversight. Our PMs are trusted to own outcomes, including financial performance, decision‑making, and how projects are executed
• Opportunity to shape how we build. As a growing company, we’re actively improving processes and systems, PMs here help…