HVAC Service Manager at Advanced Air Conditioning & Heating

About the Role

At Advanced Air Conditioning & Heating, we don't just service HVAC systems — we build trust with homeowners and create opportunities for our technicians to succeed. As our Service Manager, you'll be responsible for leading, coaching, and developing the service team while ensuring exceptional customer experiences, strong technician performance, and sustainable department growth.

This role combines leadership, coaching, and operational management. You'll work closely with technicians through ride-alongs, performance coaching, KPI reviews, and regular check-ins to help the team deliver exceptional customer experiences and achieve department goals. Technical HVAC knowledge is beneficial, but the primary focus is leading people, developing talent, and driving department performance.

We're looking for a leader who can earn the respect of technicians, develop talent, and help drive the next phase of growth for our service department.

• Competitive base salary of $80,000-$110,000 annually, depending on experience

• Additional bonus opportunities based on department performance and key business objectives

• Company vehicle provided

• Medical, dental, vision, and life insurance

• Supplemental benefits available

• PTO accrual begins after 90 days

• 401(k) with up to 4% company match after one year

• Paid training and leadership development opportunities

• Lead, coach, and develop HVAC Service Technicians

• Conduct ride-alongs and field training sessions

• Support technicians through coaching, field observations, and problem-solving

• Partner with senior technicians and leadership to address technical training needs

• Recruit, interview, onboard, and train service team members

• Conduct performance reviews and development planning

• Foster a culture of accountability, teamwork, and continuous improvement

• Monitor technician KPIs, productivity, and revenue performance

• Utilize Service Titan reporting to identify trends and opportunities

• Track average ticket, conversion rates, memberships, callback rates, and technician efficiency

• Develop coaching plans to improve individual and team performance

• Hold technicians accountable to company processes and expectations

• Assist with escalated customer concerns and service recovery

• Ensure customers receive exceptional service and communication

• Promote solutions that improve comfort, efficiency, and long‑term customer satisfaction

• Support technicians in building trust and confidence with customers

• Partner with dispatch and customer service teams to maximize technician utilization

• Monitor service capacity, scheduling, and staffing needs

• Support inventory, vehicle, and equipment management

• Ensure compliance with company policies, safety standards, and industry regulations

• Drive maintenance agreement growth and retention

• Support revenue growth through technician development and process improvement

• Assist leadership with forecasting, budgeting, and department planning

• Identify opportunities to improve profitability, efficiency, and customer retention

• Proven leadership experience managing, coaching, and developing service technicians

• Strong communication, accountability, and performance management skills

• Ability to analyze KPIs and make data‑driven decisions

• Customer‑focused mindset with a passion for developing people

• Strong organizational and time‑management skills

• Ability to lead through accountability, training, and positive influence

• HVAC service industry experience preferred

• Technical HVAC knowledge is beneficial but not required for the right leadership candidate

• Previous Service Manager, Operations Manager, Field Supervisor, Service Supervisor, or similar leadership experience preferred

• HVAC, plumbing, electrical, or home services leadership experience strongly preferred

• Experience coaching employees, tracking KPIs, and managing department performance

• Service Titan experience preferred

• Strong understanding of residential service operations

• Valid driver's license with an acceptable driving record

• Ability to pass a background check and pre‑employment drug screening

At Advanced Air Conditioning & Heating, you'll have the opportunity to directly impact the success of the service department, mentor technicians, and help shape the future of a growing company. We invest in our people, support professional development, and believe great leadership creates great teams.