Assistant Manager

Join the fastest-growing entertainment brand in the hospitality space!

Welcome to Pop Stroke, where we've reinvented the classic pastime of mini-golf into an extraordinary experience. Imagine a place where the charm of traditional mini-golf meets innovative technology and custom-designed courses, where playful challenges unfold against the backdrop of beautifully designed landscapes. This is Pop Stroke – where the pure joy of mini-golf extends beyond family outings and date nights to welcome guests of all skills and ages seeking a unique and memorable entertainment and culinary experience.

Pop Stroke currently has 20 locations across Florida, Texas, Arizona, Alabama, Nevada and South Carolina, with additional venues under development.

We're looking for awesome folks to join our Pop Stroke team as we embark on an epic expansion journey. If you're all about fun, hard work, and creating memories, you're in the right place!

The Assistant Manager supports the Operating Partner and Assistant Operating Partner in supervising the daily operations and executing service in our restaurant and golf operations. They assist during the employee selection and development process; assist with inventory and ordering of food and supplies, and deliver a positive golf and restaurant experience for our guests.

The Operations Manager reports to the Operating Partner.

• Support the Operating Partner and Assistant Operating Partner in ensuring that the restaurant and golf operations meet service, sales, and profit objectives and supervise and direct staff in daily work activities.
• At all times provide a professional image of Pop Stroke to promote its “Best in Class” philosophy.
• Perform opening and closing procedures. Run shifts and assist with service as needed.
• Adhere to company standards and service levels to increase sales and minimize costs, including food, beverage, supply, utility, and labor costs.
• Provide the direction and training required to ensure that team members are executing at the highest level for exceptional guest experience.
• Ensure positive guest service in all areas. Respond to complaints, taking any and all appropriate actions to turn dissatisfied guests into return guests.
• Assist with hiring, supervision, and when necessary, termination of employees.
• Conduct orientation, explain the Pop Stroke philosophy, and assist with the training of new employees.
• Support the employees by providing ongoing feedback, assist the General Manager with establishing performance expectations, performance reviews and counseling.
• Assist with scheduling for their assigned areas of responsibility.
• Assist the Operating Partner with administrative duties.
• Assist the Operating Partner with efficient provisioning and purchasing of supplies.
• Enforce sanitary practices for food handling, optimal cleanliness, and maintenance of restaurant areas, dining areas, golf courses, golf building and ice cream shop.
• Ensure compliance with operational standards, company policies, federal/state/local laws, and ordinances during their assigned shifts.
• Responsible for ensuring consistent high quality of food preparation and service. Investigate and resolve complaints concerning food quality and service or issues on the golf courses.
• Ensure that proper security procedures are in place to protect employees, guests, and company assets. Ensure a safe working and guest environment to reduce the risk of injury and accidents. Completes accident reports promptly in the event that a guest or employee is injured.
• Maintain professional image of entire property, including restaurant and golf building cleanliness, proper uniforms, and appearance standards.
• Keep the Operating Partner promptly and fully informed of all issues (i.e., problems, unusual matters of significance and positive events) and take prompt corrective action where necessary or suggest alternative courses of action.
• Maintain a positive working relationship with all company employees to foster and promote a cooperative and harmonious working climate that will be conducive to maximum employee morale, productivity, and efficiency/effectiveness.
• Must be Serv Safe certified and will…