Austin ; Hwy​/Whitestone eStores - In-Store Shopper - Part-Time

Responsibilities

H-E-B needs energetic and motivated Partners willing to work hard and have fun while making our Customers feel welcome. No matter what background you bring, or where you are in your career, we welcome you to join our community where People come first.

As an eStore In-Store Shopper, you’ll select, sort, and unload items to complete eCommerce online orders.

Once you’re eligible, you’ll become an Owner in the company, so we’re looking for commitment, hard work, and focus on quality and Customer service. ‘Partner‑owned’ means our most important resources—People—drive the innovation, growth, and success that make H‑E‑B The Greatest Omnichannel Retailing Company.

• HEART FOR PEOPLE… commitment to work hard to make 2? (heart content truncated)
• HEAD FOR BUSINESS… a strong sense of how what you do affects our Customers and our success?
• PASSION FOR RESULTS… initiative to step up and do what needs doing?

• strong customer service skills; ability to work in a fast-paced environment; decision-making skills

• Selects merchandise from sales floor to complete customer online orders
• Sorts / unloads selected merchandise into refrigeration, frozen, or dry storage holding areas
• Uses a digital tool to select items necessary to complete online orders, to pack and put away orders in staging area, and to retrieve orders for customers
• Makes decisions on customers’ behalf if requested item is unavailable
• Provides superior customer service; answers product-related questions, locates products, and helps in-store Customers, as needed
• Returns extra / unwanted products to their proper in-store location
• Communicates continuously with department Managers and Partners to locate product
• Minimizes shrink through careful handling of product
• Follows Standard Operating Procedures (SOPs); achieves productivity standards
• Performs eStore Curbie duties, as needed

• Complies with federal, state, and company regulations / standards for product freshness, food safety, and sanitation
• Gathers baskets and picks up trash inside and outside eStore as needed
• Maintains / stocks bag areas
• Organizes carts / maintains cleanliness within the eStore
• Maintains standards for safety and sanitation

• Minimum age 16
• High school diploma, or equivalent (preferred)
• 3+ months of experience as a Curbie or related experience
• Experience in personal shopping a plus
• Completion of all required training upon hire (e.g., Alcohol Seller’s Training)